4 Replies Latest reply: Mar 20, 2014 5:43 AM by Cape Ops

Books, Topics Missing from TOC

Cape Ops Feb 26, 2014 8:39 AM

Why when publishing and merging 2 projects, one of the projects does not completely publish? When I publish each as a standalone project they each publish completely.

Additional Info - Using RoboHELP Server Web Administrator, if I uncheck the "Automatically merger projects of the same type" and then View each project seperately each Project is complete (the TOC for each is complete). If I check the "Automatically merger projects of the same type" and view the merged Project one of the Projects is only partially viewable. In other words the TOC does not contain all the project books and pages. Unchecking the "Automatically merger projects of the same type" and the TOC is once again complete.

I applied a fix suggested by Adobe support and now I am getting the following message whenever I click on a Book in the TOC at any level, "Loading, click to cancel..." BTW, clicking on the message does nothing.

1. Re: Books, Topics Missing from TOC

Peter Grainge Mar 12, 2014 2:03 AM (in response to Cape Ops)

I have moved this thread to the RoboServer forum hoping that someone here can help.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
Like Show 0 Likes (0)

Actions
2. Re: Books, Topics Missing from TOC

RoboColum(n) Mar 12, 2014 3:58 AM (in response to Cape Ops)

Can we check whether the projects are merged before your publish or published separately and merged on the server. I always do the former and it works just fine. Also can you confirm what version of RH Server you have.
Like Show 0 Likes (0)

Actions
3. Re: Books, Topics Missing from TOC

John Daigle Mar 12, 2014 5:48 AM (in response to RoboColum(n))

Hi, Cape Ops
As Adobe support probably indicated to you, this is a known issue and I am working with several other folks on a similar fix. Please email me off-forum at my profile address which can be found by clicking on my forum picture. I'd like to know more details so I can consolidate my support requests. I'll let you know what solutions Adobe is working on and post them here at that time. I would particularly like to know how many levels your TOC has (i.e. what level of "nested" books do you have?)

Thanks

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com
Like Show 0 Likes (0)

Actions
4. Re: Books, Topics Missing from TOC

Cape Ops Mar 20, 2014 5:43 AM (in response to Cape Ops)

A new bug was found in RoboHelp 9 Server and the Adobe Support Team created a patch. See Case #0185222590.
Like Show 0 Likes (0)

Actions