3 Replies Latest reply on Feb 19, 2014 5:07 AM by Peter Spier

    MAC: 10.7.4 - upon restarting indesign Cs5 ( fully updated) loses all print presets

    Annie_Johnson Level 1

      HI,

      I'm wokring in mac only environment with over 600 users all rnning CS5. We've got 200 of them having this issue and we can't figure out where the problem. When a user's indesign either  crashes or they restart the mac, for whatever reson all print presets are gone.

      We then have to reload them on a fairly consistent basis.


      The issue for manifested itself in OS 10.6.5 and now we're seeing int 10.7.4 / some 10.7.5 machines.

       

      All machines are Mac Pro Quad Core, 6 Gigs of ram 250 GIG HD or Larger.

       

       

      Any advice would be greatly appreciated.

       

      User are not local admin's but are the admin on their own home folders.

       

      Thanks,