1 Reply Latest reply on Feb 20, 2014 12:33 AM by Dominic Michael

    NEW ADOBE ACCOUNT REMOVING DRM FROM ALL BOOKS

    Bluey466

      I have had ADE and Sony Reader for PC for some years without any major problems. Recently I have been having some issues downloading a particular book - the acsm would not download the file from Google Play Books. In trying to fix this I seem to have created a far worse problem.

       

      One of the fixes suggested was to ensure my computer was properly authorised - but I was unsure of my password on my Adobe account linked to an old and defunct email.  Not knowing what else to do I created a new account with my current email address, big mistake.

       

      Adobe have now rather unhelpfully removed the DRM from all my legitmately pruchased books as they were purchased on my old account. I cannot open any book now either on my laptop or my ereader and I have no way of accessing the old Adobe account.

       

      My computer is running Windows Vista and my ereader is Sony PRS T1, I suspect that this can only be resolved by Adobe linking or merging my accounts but if anyone can help  I would be very grateful.