Welcome to Adobe Forum,
So try these steps:
1) Sign out of the Creative Cloud app
2) delete the opm.db file*
3) update to the latest version of the Creative Cloud app.
*On Windows 7, the opm.db file is located here:
*On a Mac, go here:
You can refer to http://forums.adobe.com/message/5557147
In case the issue is still not resolved, then do contact Adobe at
Let us know if it helped you.
So I just went through all the file renaming with an Adobe rep... nothing worked - come to find out it was my LAN settings! Fixed and downloading lovely CC products as we speak.
I actually had a representative go through and remote to my computer. Didn't work for more than one time of me closing my laptop. It's absolutely rediculous, escpecially since it only opens the program and not my file after I accept the terms and aggreements again. I paid for my programs, I actively pay for my programs, they need to FIX this problem, because it is clearly not a remote incident. I've seen this same post all over the place.
My computer defaults to proxy LAN settings. I had to change my defaults to keep it from doing that. I think your defaults are probably making this a reaccuring problem... at least, that was my problem.
That was the first thing we did when I was in the chat with a help representative. After that didn't work, he remoted in and supposedly fixed the problem. Open up InDesign the next day, and I'm logged off again and the same thing is happening.
Ya may be my proxy LAN settings, when I restart my proxy lan settings revery back unchecked. But after I called support they said they have no solutions. I should change ISP.....Wow, Is that their solution, its not that easy maybe A customer has a 2 year isp contract...??
Seems like, Oh well we have no solution.......change your provider.
Surprised to hear that from Adobe. If they had a 10 min solution the would have got at least 500 pr year probably more in the future.
Adobe.....contact me when you have a solution.......I may still be interested......Many others also Im sure.
Deleting obm.db did not work for me, HOWEVER, unchecking the box for proxy LAN settings did.
This doesn't work for me at all.
I was having this problem - I just bought Photoshop (Personal edition) - I use Chrome as a browser. I tried to "fix" above to no avail, it does however, seem to work in Safari (or may work in other browsers?) - it's just a pain because I prefer to use Chrome.
So if you're still having this issue - try using another browser for now until Adobe get on the issue (fingers crossed!)