Was this a clean install of both the OS and CC?
Yes, this is a clean install of both the OS and CC.
I think the error is related to the graphic card, so I tried to update the ati radeon hd 5400 series graphics card driver using AMD Catalyst Mobility but this error message shows up
the dell support don't have updates for the graphics card drivers.
Yeah, Catalyst can be a problem. I'd reinstall just the driver, and uninstall everything else having to do with control centers and such.
Make sure you set a restore point, first, for safety.
So now what should I do?
AMD Catalyst says my hardware is incompatible and to contact dell.....
Dell drivers are old and useless
+ how can I view the Indesign CC event log?
What makes you think you want catalyst mobility? You should be able to download the correct driver from AMD.
I want catalyst mobility because I need to switch between AMD and Intel Graphics to run Indesign CC using Intel HD because Ati Radeon HD 5400 series does not support Adobe Indesign CC, but I cant install AMD Catalyst, this error message shows up.
This happened to us with a user last week. After digging and digging, we found out that the users profile was corrupted. If we logged on to her machine as administrator, we could launch InDesign just fine. Then we'd log back in as her, and InDesign would crash. We had to delete her profile and reinstall it. Fixed the problem!!
im having the same issue atm it just started today have had no issues at all whole week
only thing i did today was i got 10 free pictures from Adobe Stock,after that it stopped working.
1. tryed to reinstall didnet work
2. tryed to restore pc to another date from 2 days ago didnet work ither.
1. Thing that did work is run indesign as Admin, program starts up but it wont show any folders and it wont open indesign files, cc libaries aint connecting ither.
im so confused over this cant get any work done like this at all.