7 Replies Latest reply on Feb 20, 2014 8:12 AM by crepmaster@hotmail.com

    Unable to start my Adobe Premiere Element 10

    crepmaster@hotmail.com

      I have been using my Adobe Premiere Element 10 often without any problem. I have Windows 7. I recently tried to open a project I played with the day before and when I click on this project it loads and then close without any message.

      When I try to open a new project the same phenomena occurs. Tried to restart my computer and tried it again but it doesn't change anything.

        • 1. Re: Unable to start my Adobe Premiere Element 10
          the_wine_snob Level 9

          Welcome to the forum.

           

          First, can you give us more information, please?

           

          What OS version are you running PrE 10 on?

          What is your video card/chip (GPU), both make and model?

          If you have an nVidia GPU, do you have the latest nVidia driver?

          If so, there is an issue with the newer nVidia drivers and PrE 10. See this article: http://forums.adobe.com/thread/1317675?tstart=0

          If you have a laptop, do you have dual GPU's, i.e. an nVidia, or AMD/ATI and an Intel HD 3000/4000?

          What is your Project's Preset, chosen at New Project?

          What are the specs. of the Video Clips in that Project?

          Any error messages?

           

          Good luck, and let us know a bit more, please.

           

          Hunt

          • 2. Re: Unable to start my Adobe Premiere Element 10
            crepmaster@hotmail.com Level 1

            As I said I'm with Windows 7.

            AMD RADEON HD 6450

            It's a pc (Desktop).

            Can't get in the project preset as not able to open the program.

            The project was working before but not now.

            No error message. I click on Open new project (or any project), it loads and then closes itself.

             

            Francois

            • 3. Re: Unable to start my Adobe Premiere Element 10
              A.T. Romano Level 7

              Francois

               

              Regarding your Premiere Elements 10 on Windows 7 (assumed 64 bit) computer....

               

              Let us look at deleting the Premiere Elements 10 settings file which does not require opening the program. We will delete the Adobe Premiere Elements Prefs file found in the Windows 7, 8, or 8.1 64 bit path

              Local Disk C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Premiere Elements

              10.0

              and in the 10.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 10.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path cited.

               

              Also, look at the issue with and without the antivirus disabled. There are been some serious problems related to McAfee recent updates.

               

              Look for pile ups of preview files, conformed audio, and conformed video.

               

              Have you verified at the web site of the manufacturer of you video card/graphics card that the driver version is up to date?

               

              If it comes to a program uninstall/reinstall, do you have program installation files or installation disc with purchased serial number?

               

              Please review the above and then let us know if any of it worked for you to resolve you Premiere Elements issues.

               

              Thank you.

               

              ATR

              1 person found this helpful
              • 4. Re: Unable to start my Adobe Premiere Element 10
                crepmaster@hotmail.com Level 1

                64 bit right,

                I did erase the Adobe Premiere Elements Prefs file and the not sure if I also deleted the whole 10.0 Folder.

                 

                I don't have McAfee.

                 

                I went ont the site and downloaded the latest update for my video card.

                 

                It works NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks so much!!!!!!!!!!!!!!!! I love you <3<3<3<3<3<3<3<3!!!

                 

                I do have my Adobe Disc with serial number the program uninstall/reinstall is not needed.

                 

                Thanks a lot!

                • 5. Re: Unable to start my Adobe Premiere Element 10
                  the_wine_snob Level 9

                  It works NOW!!!

                  Excellent news!

                   

                  Good luck, and happy editing.

                   

                  Hunt

                  1 person found this helpful
                  • 6. Re: Unable to start my Adobe Premiere Element 10
                    A.T. Romano Level 7

                    Francois

                     

                    Thank you for the follow up with the great news that you found the answer to your Premiere Elements issue and are now moving forward with your projects. Great job of troubleshooting.

                     

                    Please never hesitate to ask questions and ask for clarification on anything written.

                     

                    We are very pleased with your progress.

                     

                    Best wishes

                     

                    ATR

                    • 7. Re: Unable to start my Adobe Premiere Element 10
                      crepmaster@hotmail.com Level 1

                      Thank you very much. I'm starting to get familiar with this Adobe Help System. Thanks for the fast replies.