4 Replies Latest reply on Mar 8, 2014 12:14 PM by Autodidacta

    Photoshop CC 64 and 32-bit crash 2 secs. after start after upd.14.2.1

    Autodidacta

      Hi everyone/anyone,

       

      New kid on the block (=Adobe community). Great to see so many experienced users and Adobe staff helping around.

       

      Unfortunately for me - and luckily for many of you - I seem to be one of the filthy few with the following problem: After updating PS CC with the latest update 14.2.1 (2 hours ago), the program crashes two seconds after start-up. I get no error message or other indication that there's something wrong with the application, it just closes down without a warning. I don't even have time to check the "Help" tab to see if the update has gone through or to check he System information window. Start up faster than never before (should be one of the fixes), I get to see the UI and it closes down almost as fast again: No information whatsoever.

       

      I've been using PS since CS3 (I know, I am no veteran here), and despite of having seen a bit of everything, this one puzzles me.

       

      Any help or guidance will be much appreciated.

       

      Best regards, Autodidacta

        • 1. Re: Photoshop CC 64 and 32-bit crash 2 secs. after start after upd.14.2.1
          Curt Y Level 7

          There seems to be a lot of crashes with new version of CC and 10.9 OS.  It this is you look down todays posts and look at a few.  Most are some conflict with OS.

          • 2. Re: Photoshop CC 64 and 32-bit crash 2 secs. after start after upd.14.2.1
            Autodidacta Level 1

            Thanks for your reply Curt. Words of comfort are always welcome...

             

            Forgot to mention that I am running on a PC with Windows 8.1 Pro x64.

            • 3. Re: Photoshop CC 64 and 32-bit crash 2 secs. after start after upd.14.2.1
              Autodidacta Level 1

                Hello Adobe or any other kind soul in the forum,

               

               

              As you can see by the start date of this discussion, since I've run the 14.2.1 update I haven't been able to use Photoshop (neither 64 or 32 -bit). Whenever I start the application it starts fine and after 3 seconds i shuts down without warning.

               

              The new thing now is that I've noticed that If am very fast I can open the "Help" drop down menu or the Preferences menu by the means of the Ctrl+K shortcut, so I've been able to try different GPU settings (None, Basic, normal & Advanced) with no luck. In the following I will paste the "System Information", which might tell you more than it tells me, however kindly note the following has already been tried:

              • Disablling GPU Acceleration and Open GL settings in PS - Tried ALL possible combinations of settings - No good
              • Disabling Nvidia Graphic Card under Device Manager in Windows 8.1 x64 using only the Intel onboard video adapter and the opposite- No good
              • Updating to latest Nvidia driver and rolling back to different previous versions - No Good
              • Uninstalling PS CC and installing it again (clean isntall) - No Good
              • I have no additional Plug-ins installed - so that shouldn't be the issue

              Folks I am running out of options and getting more and more desperate . Any good suggestions are most welcome.

               

               

              Here is the system information:

               

               

              Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
              Operating System: Windows 8 64-bit
              Version: 6.2
              System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
              Physical processor count: 4
              Logical processor count: 8
              Processor speed: 2295 MHz
              Built-in memory: 8094 MB
              Free memory: 6128 MB
              Memory available to Photoshop: 7062 MB
              Memory used by Photoshop: 59 %
              Image tile size: 1024K
              Image cache levels: 4
              Font Preview: Medium
              TextComposer: Latin
              Display: 1
              Display Bounds: top=0, left=0, bottom=768, right=1366
              OpenGL Drawing: Enabled.
              OpenGL Allow Old GPUs: Not Detected.
              OpenGL Drawing Mode: Advanced
              OpenGL Allow Normal Mode: True.
              OpenGL Allow Advanced Mode: True.
              AIFCoreInitialized=1
              AIFOGLInitialized=1
              OGLContextCreated=1
              NumGPUs=1
              gpu[0].OGLVersion="3.0"
              gpu[0].MemoryMB=0
              gpu[0].RectTextureSize=16384
              gpu[0].Renderer="GeForce GTX 660M/PCIe/SSE2"
              gpu[0].RendererID=0
              gpu[0].Vendor="NVIDIA Corporation"
              gpu[0].VendorID=0
              gpu[0].HasNPOTSupport=1
              gpu[0].DriverVersion="?"
              gpu[0].Driver="?"
              gpu[0].DriverDate="?"
              gpu[0].CompileProgramGLSL=1
              gpu[0].TestFrameBuffer=1
              gpu[0].OCLPresent=1
              gpu[0].OCLVersion="1.1"
              gpu[0].CUDASupported=1
              gpu[0].CUDAVersion="6.0.1"
              gpu[0].OCLBandwidth=5.20341e+010
              gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
              gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
              gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
              gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
              gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
              gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
              gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
              gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
              gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
              gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
              gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
              gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
              gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
              gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
              gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
              gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
              gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
              gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
              gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
              gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
              gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
              License Type: Subscription
              Serial number:
              Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
              Temporary file path: C:\Users\xxxxx\AppData\Local\Temp\
              Photoshop scratch has async I/O enabled
              Scratch volume(s):
                C:\, 653.3G, 270.1G free
              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\
              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

              Installed components:
                 ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223
                 adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
                 AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  
                 AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804
                 AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720
                 AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  
                 AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911
                 AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911
                 AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911
                 adobe_caps.dll   Adobe CAPS   7,0,0,21  
                 AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223
                 ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  
                 aif_core.dll   AIF   5.0   79.534508
                 aif_ocl.dll   AIF   5.0   79.534508
                 aif_ogl.dll   AIF   5.0   79.534508
                 amtlib.dll   AMTLib (64 Bit)   7.0.0.249 BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50)   1.000000
                 ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223
                 AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
                 AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
                 Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223
                 BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223
                 boost_date_time.dll   DVA Product   7.0.0  
                 boost_signals.dll   DVA Product   7.0.0  
                 boost_system.dll   DVA Product   7.0.0  
                 boost_threads.dll   DVA Product   7.0.0  
                 cg.dll   NVIDIA Cg Runtime   3.0.00007  
                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
                 CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929
                 CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929
                 CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223
                 dvaaudiodevice.dll   DVA Product   7.0.0  
                 dvacore.dll   DVA Product   7.0.0  
                 dvamarshal.dll   DVA Product   7.0.0  
                 dvamediatypes.dll   DVA Product   7.0.0  
                 dvaplayer.dll   DVA Product   7.0.0  
                 dvatransport.dll   DVA Product   7.0.0  
                 dvaunittesting.dll   DVA Product   7.0.0  
                 dynamiclink.dll   DVA Product   7.0.0  
                 ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835
                 FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511
                 filter_graph.dll   AIF   5.0   79.534508
                 icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                 icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                 imslib.dll   IMSLib DLL   7.0.0.145  
                 JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139
                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                 libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  
                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
                 LogSession.dll   LogSession   2.1.2.1785  
                 mediacoreif.dll   DVA Product   7.0.0  
                 MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029
                 msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
                 msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                 msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                 msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
                 msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                 msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                 msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
                 msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                 ONCore8.dll   ONCore   7.0.0.0  
                 ONCoreFoundation8.dll   ONCoreFoundation7   7, 0, 0, 0  
                 ONDocument8.dll   ONDocument   7.0.0.0  
                 ONProxySupport8.dll   ONProxySupport   1.0.0.0  
                 PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390
                 pdfsettings.dll   Adobe PDFSettings   1.04  
                 Photoshop.dll   Adobe Photoshop CC   CC  
                 Plugin.dll   Adobe Photoshop CC   CC  
                 PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.2.0.36  
                 PSArt.dll   Adobe Photoshop CC   CC  
                 PSViews.dll   Adobe Photoshop CC   CC  
                 SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835
                 ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835
                 svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
                 tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
                 updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102
                 WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078


              Required plug-ins:

                 Accented Edges 14.2.1
                 Adaptive Wide Angle 14.2.1
                 Angled Strokes 14.2.1
                 Average 14.2.1 (14.2.1 x001)
                 Bas Relief 14.2.1
                 BMP 14.2.1
                 Camera Raw 8.3
                 Camera Raw Filter 8.3
                 Chalk & Charcoal 14.2.1
                 Charcoal 14.2.1
                 Chrome 14.2.1
                 Cineon 14.2.1 (14.2.1 x001)
                 Clouds 14.2.1 (14.2.1 x001)
                 Collada 14.2.1 (14.2.1 x001)
                 Color Halftone 14.2.1
                 Colored Pencil 14.2.1
                 CompuServe GIF 14.2.1
                 Conté Crayon 14.2.1
                 Craquelure 14.2.1
                 Crop and Straighten Photos 14.2.1 (14.2.1 x001)
                 Crop and Straighten Photos Filter 14.2.1
                 Crosshatch 14.2.1
                 Crystallize 14.2.1
                 Cutout 14.2.1
                 Dark Strokes 14.2.1
                 De-Interlace 14.2.1
                 Difference Clouds 14.2.1 (14.2.1 x001)
                 Diffuse Glow 14.2.1
                 Displace 14.2.1
                 Dry Brush 14.2.1
                 Eazel Acquire 14.2.1 (14.2.1 x001)
                 Embed Watermark 4.0
                 Extrude 14.2.1
                 FastCore Routines 14.2.1 (14.2.1 x001)
                 Fibers 14.2.1
                 Film Grain 14.2.1
                 Filter Gallery 14.2.1
                 Fresco 14.2.1
                 Glass 14.2.1
                 Glowing Edges 14.2.1
                 Grain 14.2.1
                 Graphic Pen 14.2.1
                 Halftone Pattern 14.2.1
                 HDRMergeUI 14.2.1
                 IFF Format 14.2.1
                 Ink Outlines 14.2.1
                 JPEG 2000 14.2.1
                 Lens Blur 14.2.1
                 Lens Correction 14.2.1
                 Lens Flare 14.2.1
                 Liquify 14.2.1
                 Matlab Operation 14.2.1 (14.2.1 x001)
                 Measurement Core 14.2.1 (14.2.1 x001)
                 Mezzotint 14.2.1
                 MMXCore Routines 14.2.1 (14.2.1 x001)
                 Mosaic Tiles 14.2.1
                 Multiprocessor Support 14.2.1 (14.2.1 x001)
                 Neon Glow 14.2.1
                 Note Paper 14.2.1
                 NTSC Colors 14.2.1 (14.2.1 x001)
                 Ocean Ripple 14.2.1
                 Oil Paint 14.2.1
                 OpenEXR 14.2.1
                 Paint Daubs 14.2.1
                 Palette Knife 14.2.1
                 Patchwork 14.2.1
                 Paths to Illustrator 14.2.1
                 PCX 14.2.1 (14.2.1 x001)
                 Photocopy 14.2.1
                 Photoshop 3D Engine 14.2.1 (14.2.1 x001)
                 Photoshop Touch 14.0
                 Picture Package Filter 14.2.1 (14.2.1 x001)
                 Pinch 14.2.1
                 Pixar 14.2.1 (14.2.1 x001)
                 Plaster 14.2.1
                 Plastic Wrap 14.2.1
                 PNG 14.2.1
                 Pointillize 14.2.1
                 Polar Coordinates 14.2.1
                 Portable Bit Map 14.2.1 (14.2.1 x001)
                 Poster Edges 14.2.1
                 Radial Blur 14.2.1
                 Radiance 14.2.1 (14.2.1 x001)
                 Read Watermark 4.0
                 Reticulation 14.2.1
                 Ripple 14.2.1
                 Rough Pastels 14.2.1
                 Save for Web 14.2.1
                 ScriptingSupport 14.2.1
                 Shake Reduction 14.2.1
                 Shear 14.2.1
                 Smart Blur 14.2.1
                 Smudge Stick 14.2.1
                 Solarize 14.2.1 (14.2.1 x001)
                 Spatter 14.2.1
                 Spherize 14.2.1
                 Sponge 14.2.1
                 Sprayed Strokes 14.2.1
                 Stained Glass 14.2.1
                 Stamp 14.2.1
                 Sumi-e 14.2.1
                 Targa 14.2.1
                 Texturizer 14.2.1
                 Tiles 14.2.1
                 Torn Edges 14.2.1
                 Twirl 14.2.1
                 Underpainting 14.2.1
                 Vanishing Point 14.2.1
                 Variations 14.2.1 (14.2.1 x001)
                 Water Paper 14.2.1
                 Watercolor 14.2.1
                 Wave 14.2.1
                 WIA Support 14.2.1 (14.2.1 x001)
                 Wind 14.2.1
                 Wireless Bitmap 14.2.1 (14.2.1 x001)
                 ZigZag 14.2.1

              Optional and third party plug-ins: NONE

              Plug-ins that failed to load: NONE

              Flash: NONE
              Installed TWAIN devices: NONE

               

               

              Cheerio,

              • 4. Re: Photoshop CC 64 and 32-bit crash 2 secs. after start after upd.14.2.1
                Autodidacta Level 1

                PROBLEM SOLVED!!

                 

                After dozens of fruitless attemps to solve the problem and many, many hours of searching the web, I stumbled upon a thread in the PS community that helped me fix the problem and made my day (weekend).

                 

                The thread was originally posted by MrNameloc here and ALL CREDITS got to him. A public "Thank You" to MrNameloc is also in its right place.

                 

                The solution is as follows:

                 

                1. Un-install Photoshop CC.
                2. Un-install Adobe CC.
                3. Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.
                4. Go to: C:\ProgramData\Adobe and find SLStore and delete it.
                5. Restart.
                6. Install Adobe CC.
                7. Install Photoshop.
                8. Restart.

                 

                @Adobe, you might wanna write this one behind your ear just in case it shows up again in the forums... 'cose it will.