8 Replies Latest reply: Feb 21, 2014 3:29 PM by Kevin-Monahan RSS

    AME CS.6 queue always fails to encode

    VidNoob Community Member

      This is severely aggravating. Time after time, the queue i have set up fails to complete. As you can imagine, this is unacceptable for people working in a pro or semi pro environment who expect something to work as advertised. I queues up 9 videos to encode overnight, 3 worked then the rest failed. WHY? They are all set to the exact same options. Yes I have the latest updates for all my Adobe software.

        • 1. Re: AME CS.6 queue always fails to encode
          Larry Sullivan Adobe Employee

          What does the error log say?  Go to File > Show Errors to see if there's any info on your failed encodes.

          • 2. Re: AME CS.6 queue always fails to encode
            VidNoob Community Member

            They are all "error compiling movie - unknown error"

             

            I would love to know why it will export out three just fine then fail on all the others. Theres nothing different between each.

            • 3. Re: AME CS.6 queue always fails to encode
              MMeguro Adobe Employee

              Can you encode one of those failed videos by itself?

              • 4. Re: AME CS.6 queue always fails to encode
                VidNoob Community Member

                This has happened a few times in the past and yes I am always able to do them singularly. As for these in particular, I am going to try again tonight.

                • 5. Re: AME CS.6 queue always fails to encode
                  VidNoob Community Member

                  So yes, I loaded all ten videos into the queue, hit start, was browsing the web, then heard the sheep sound effect indicating a failure a few minutes later. Took everything out of the queue, started loading the files singularly, and they are exporting no problem. Actually scratch that, the third one had another error, then I queued it again from Premiere and ran it and it encoded fine. Ugh...Makes no sense and is the stupidest thing I have ever encountered. What good is a AME is it can't even do what it's supposed to do? It's ridiculous to think that I have to sit here and babysit the program and hold its hand one by one because I can't simply queue them up and go work on other things.

                  • 6. Re: AME CS.6 queue always fails to encode
                    MMeguro Adobe Employee

                    So, you are queuing Premiere Pro projects to AME, not individual video files, correct?

                     

                    At this point, I'm not sure what is causing this.  Here are something you may want to try and see if any of them can help.

                    #1: Do you happen to use GPU rendering for those projects?  If so, could you update to the latest graphics card driver if not done so yet? 

                     

                    #2: You could try using the software rendering. You can change the setting via Premiere Pro by selecting a sequence > Project menu > Project settings > General > Change to "Mercury Playback Engine Softare Only > Click OK > Delete Previews.  Then please queue to AME.  Please do this for each sequence you queue.

                     

                    #3: From AME preferences menu > General, try disabling "Enable Parallel Encoding".

                     

                    #4: Clean the media cache files.  Try deleting all media cache folders "Media Cache" and "Media Cache Files" at

                    Mac: /Users/<user>/Library/Application Support/Adobe/Common

                    Win: <OS drive>:\Users\<user>\AppData\Roaming\Adobe\Common

                    • 7. Re: AME CS.6 queue always fails to encode
                      VidNoob Community Member

                      Well i managed to get all of the videos rendered so the next time I have a queue I want to redner then i will try the GPU disabling and report back here

                      • 8. Re: AME CS.6 queue always fails to encode
                        Kevin-Monahan Adobe Employee

                        Thanks VidNoob.