If you want someone here to try and help, you need to provide a LOT more information
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
•Which version of Quicktime do you have installed?
Ok. Now it has been 2 hours on hold with there supposed techs. How does such a large company that has great software forget about us. The people that have purchased their product. In all my years I have never scene such disrespect for a customer. I am going to hang up and find a different program and tell everyone I know how adobe sucks. Buy our software, but figure it out yourself if you run into a problem
This is not Adobe. We are Premiere Elements users who try to help other Premiere Elements users with their Premiere Elements workflows. So complaints go nowhere here.
What program are you trying to get help for, Photoshop Elements, Premiere Elements, or something else? On what computer operating system is this program running? If your question has to do with Photoshop Elements, then you are in the wrong forum. See
We would be glad for opportunity to be of assistance with your Premiere Elements workflow if you have some version of Premiere Elements and give us the full details of your issue.
I cringe when someone say "simple questions". But, we tackle them all.
Please let us know how we can help.
I did that last night. Did you not read my email n???????????????????????
I spent 1 1/2 hours with your tech with no results. All I want is to transfer my data and program to my new computer. Please don't insult me again ! I thought it said tech support ? I am so sorry I wasted now 3/1/2 hours with you supposed support and the money I spent on your software last June
>Did you not read my email
As ATR said in reply #3, this is NOT Adobe... this is a user to user forum with the space provided by Adobe
If you want help, go back to my reply #1 and them come back with answers to the list of questions
Again, we are not Adobe.
You have no basis for
I spent 1 1/2 hours with your tech with no results
"your tech" does not apply in anyway since we are not Adobe.
To the contrary, no one is insulting you. We are trying to help you as Premiere Elements user to user in sptie of the fact that you have not seen fit to tell us what program you are using.
If you focused on telling us what program to the new computer and what data, we could try to help you.
Apparently your not understanding. Now I have spent 3 1/2 hours, 2 hours on hold with your wonderful tech support line. I thought tech knew what they were doing. Let me explain like I did with the the lady I talked to last night for 1 1/2 hours. Old laptop, kid spilled coca cola on my computer, had to go buy a new one. The "simple" question is how do i transfer the program and pics ??????????????????????????????????. Pretty simple. Even if someone would help me, god forbid, i can transfer photo's from my backup
OH BY THE WAY, IT IS PREMIER ELEMENTS. Can I get a refund ???????????????
The tech knew in my 1 and 1/2 hours last night. I could not tell anyone else becouse you won't answer your phone after 2 hours tonight. As you can tell I am pissed, spent good money for your program. Can I get a refund ?????
I am sorry to hear that you have had a bad experience with Adobe Support (assume Technical Support, but perhaps Customer Support).
Fortunately, the last time that I had to deal with Adobe T/S was decades ago, and they were quick, and excellent, way back then. I have had two dealings with C/S, on upgrade issues, and had the same fortune - quick, and excellent. The last one was still over 10 years ago, and I hear that they might not be so good, any longer. Once, I rated them at the top of the heap, along with the old WordPerfect, when they were based in Orem, UT - before the Corel days.
As has been stated, we are NOT Adobe, but users of the programs, who volunteer our time, to help other users. With that said, we have a pretty good record of helping fix so much, and I recommend these Adobe Forums BEFORE I recommend that anyone call Adobe T/S. Now, Adobe C/S is a different story, as when it comes down ot licensing, Activations, etc., they ARE the ones, who can fix things, that we mere users cannot.
Apparently your not understanding. Now I have spent 3 1/2 hours, 2 hours on hold with your wonderful tech support line.
Unfortunately, it is you, who is not understanding the folk, to whom you are addressing here. We are users of the Adobe programs. None of us is an employee of Adobe, and while some of my mutual funds might hold Adobe stock, I do not do so personally, and feel that most here do not either. Even if we/they did, we would only be stockholder in a corporation.
You have been given the contact info for Adobe. I strongly suggest that you exhale, read the replies, and digest them. Then, that you contact Adobe. You are NOT doing that here, though they do host this Web site. Adobe Customer Support can issues a refund, so long as you have documentation, and purchased the program less than 30 days ago.
Recommending that you do so, is as good as it gets here.
Just want to point out again, Cbrown, that you have not contacted Adobe. This is a user-to-user forum.
If you want to contact Adobe, you need to contact Adobe by e-mail or phone.
Also, since you're apparently not looking for peer assistance, I'm going to lock this thread. Thanks.
Good move, and I completely agree. The points have been made repeatedly.