8 Replies Latest reply on Feb 25, 2014 3:13 AM by Rajashree Bhattacharya

    Why can I not redeem my pre-paid Illustrator CC card?

    metagen55

      I purchased a 12 month prepaid membership for Illustrator CC from Staples and followed the instructions on the back. I went to the website and entered the code and it said it was invalid. I checked this literally 10 times to make sure I wasn't making a mistake and it still will not work.

       

      I noticed there is a 4/13 on the back of the card. Do these cards expire?

       

      Thank you for your time