10 Replies Latest reply on Jun 20, 2014 12:21 AM by squishybiscuit

    Insufficient Permissions when Installing Flash Player on Win 7.

    ZestyZel

      Disabled anti-virus.

       

      I downloaded the latest install file.  Ran it and got Insufficient permissions at around 53%.  Checked and I am the admin (only account on laptop).

       

      Did an uninstall and ran install from Adobe website.  Same.

       

      Did an uninstall, downloaded file and "ran as administrator".  Same.

       

      Any suggestions on how to get this to install?

        • 2. Re: Insufficient Permissions when Installing Flash Player on Win 7.
          ZestyZel Level 1

          i did as the link said, twice.  Each time it gets to around 60% install and then i get the "The user does not have sufficient privileges to install Adobe Flash Player".  The second time I right clicked on the file and ran as administrator.  There is a green check mark by the progress bar of the install status but when I do the check for Flash, the box is empty.  Error message is below progress bar.

          • 3. Re: Insufficient Permissions when Installing Flash Player on Win 7.
            pwillener Level 8

            Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

             

            If you are on a 64-bit system, please post also the contents of the file in C:\Windows\syswow64\Macromed\Flash

            • 5. Re: Insufficient Permissions when Installing Flash Player on Win 7.
              ZestyZel Level 1

              Hi Pat,

               

              Here you go.

               

              John

               

              32 bit

              =O====== M/12.0.0.70 2014-02-23+17-37-12.208 ========
              0000 [I] 00000010 "C:\Users\Aird\AppData\Local\Temp\{26304FC9-359A-434E-B3B9-68C5F441F820}\InstallFlashPlay er.exe" -install -skipARPEntry -iv 8 -au 0
              0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2
              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
              0003 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0005 [I] 00000013 C:\windows\system32\Macromed\Flash\Flash64_12_0_0_70.ocx
              0006 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe
              0007 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.dll
              0008 [I] 00000023 C:\windows\system32\Macromed\Flash\activex.vch
              0009 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0010 [I] 00000012
              =X====== M/12.0.0.70 2014-02-23+17-37-15.172 ========

               

               

              64 bit

              =O====== M/12.0.0.70 2014-02-23+17-37-09.277 ========
              0000 [I] 00000010 "C:\Users\Aird\AppData\Local\Adobe\AIH.a7ab4a8486938508198268a8a4be6e01330e9b9c\install_f lash_player_ax.exe" -install -iv 8 -au 0
              0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2
              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
              0003 [I] 00000011 1
              0004 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
              0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0006 [I] 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_12_0_0_70.ocx
              0007 [I] 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_70_ActiveX.exe
              0008 [I] 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_70_ActiveX.dll
              0009 [I] 00000023 C:\windows\SysWOW64\Macromed\Flash\activex.vch
              0010 [E] 00001031 C:\windows\SysWOW64\Macromed\Flash\activex.vch:5
              =X====== M/12.0.0.70 2014-02-23+17-37-17.659 ========

              • 6. Re: Insufficient Permissions when Installing Flash Player on Win 7.
                pwillener Level 8

                Did you also delete activex.vch during the clean install?  It is that file the installer cannot delete/replace.

                • 7. Re: Insufficient Permissions when Installing Flash Player on Win 7.
                  ZestyZel Level 1

                  Sorry, I've been on the road.  I didn't delete activex.vch manually and the installer didn't tell me which file it couldn't install.  I will do another uninstall tonight and make sure this file is gone.  Then I will do another install.  Appreciate your help on this.  3 computers and this is the only one I can't get Flash installed on.

                  • 8. Re: Insufficient Permissions when Installing Flash Player on Win 7.
                    ZestyZel Level 1

                    I checked for the activex.vch file and it was gone from both 32 and 64.  I did another uninstall, checked for all files, then ran the install from the Adobe website.  Same issue.   I did another uninstall, checked that all files were gone, disabled anti virus software, and then ran the install from the install file that I downloaded from Adobe.  Same issue again.  Here are the latest logs:

                     

                    System32:

                     

                    =O====== M/12.0.0.70 2014-03-02+15-37-24.951 ========

                    0000 [I] 00000010 "C:\Users\Aird\AppData\Local\Temp\{5C68D10A-1BCD-43E8-ACC0-CD482F8CDD63}\InstallFlashPlay er.exe" -install -skipARPEntry -iv 8 -au 0

                    0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

                    0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0003 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

                    0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                    0005 [I] 00000013 C:\windows\system32\Macromed\Flash\Flash64_12_0_0_70.ocx

                    0006 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe 0007 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.dll 0008 [I] 00000023 C:\windows\system32\Macromed\Flash\activex.vch

                    0009 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

                    0010 [I] 00000012

                    =X====== M/12.0.0.70 2014-03-02+15-37-26.781

                     

                    ======== =O====== M/12.0.0.70 2014-03-02+15-40-58.309 ========

                    0000 [I] 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe" 

                    =X====== M/12.0.0.70 2014-03-02+15-41-04.485 ========

                     

                    SysWOW64:

                     

                    =O====== M/12.0.0.70 2014-03-02+15-37-23.716 ======== 0

                    000 [I] 00000010 "C:\Users\Aird\AppData\Local\Adobe\AIH.a7ab4a8486938508198268a8a4be6e01330e9b9c\install_f lash_player_ax.exe" -install -iv 8 -au 0

                    0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

                    0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0003 [I] 00000011 1

                    0004 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

                    0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                    0006 [I] 00000013 C:\windows\SysWOW64\Macromed\Flash\Flash32_12_0_0_70.ocx

                    0007 [I] 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_70_ActiveX.exe

                    0008 [I] 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_70_ActiveX.dll

                    0009 [I] 00000023 C:\windows\SysWOW64\Macromed\Flash\activex.vch

                    0010 [E] 00001031 C:\windows\SysWOW64\Macromed\Flash\activex.vch:5

                    =X====== M/12.0.0.70 2014-03-02+15-37-27.823 ========

                    • 9. Re: Insufficient Permissions when Installing Flash Player on Win 7.
                      pwillener Level 8

                      The problem is still activex.vch in syswow64.

                       

                      Can you run the uninstall again, then delete the entire Flash folder in syswow64\Macromed.

                      • 10. Re: Insufficient Permissions when Installing Flash Player on Win 7.
                        squishybiscuit

                        I'm having this same issue trying to install Adobe on a friend's computer. I'm trying to do right now what Pat suggested.