Last August, we purchased a Student/Teacher edition of CC for our daughter, who is an art student at a nearby university. We were told that we were allowed to have two copies of each app. She has Adobe Illustrator on her school laptop, and we had another copy of AI on a desktop here at our house. That desktop is now badly damaged, and is probably not retrievable. What do we need to do to be in compliance with the license agreement, so that we still only have two copies if/when we buy another desktop?
If you are not able to log out on the bad computer to then be able to log in on a new computer, you will have to contact Adobe
Adobe contact information - http://helpx.adobe.com/contact.html
-has a link to manage your membership which may help