From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
•Which version of Quicktime do you have installed?
When is the error occurring
a. When you click on Tools/Movie Menu?
b. When you click on Tools/Movie Menu/ and, in the Movie Menu display, click on one of the choices?
c. Have you downloaded the theme or is that when the program shuts down, when you right click the
blue ban at the top right corner of the theme thumbnail and select "Download Now"?
d. For how many of the themes does this occur..one or all?
Answers will be in the details.
How would you class this issue
a. it worked before but not now
b. it never worked before
Are you working from the 9.0.1 update of the Premiere Elements 9?
The system says serious error occured and shut down. I realize I recently added marverick update on my apple which maybe
be causing the problem ( I'm Not sure if you had anyone complain about this for their mac system) Everything worked fine until than
Adobe/Jive have a BAD title for the SEARCH THIS FORUM function
Go to http://forums.adobe.com/community/premiere_elements and, in the area just under Ask a Question, type in
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question
You now have a duplicate thread on this subject.
A moderator will probably we along shortly to close the other thread since duplicate thread get confusing for the person asking the question as well as those trying to answer the question.
I will offer my comment on your disc menu issue in a subsequent post in this thread.