11 Replies Latest reply on Feb 24, 2014 2:45 PM by ACSN Andrew

    Liquify freezes PS CC after latest update.

    ACSN Andrew

      I have a Dell Haswell xps 15, 16gb ram, nvidia gt 750m - all drivers up-to-date; OS Win 8.1.

       

      After updating to the latest version of PS CC Liquify no longer works unless "Use Graphics Processor" is disabled.

       

      Any help would be much appreciated.

        • 1. Re: Liquify freezes PS CC after latest update.
          Noel Carboni Level 8

          Try reenabling the GPU then changing the [ ] Use OpenCL setting in the Advanced section.  Also try the alternate drawing modes.  Make your changes methodically, one at a time, and fully close and restart Photoshop before testing.

           

          Also, look online (e.g., at nVidia.com or AMD.com) for a display driver update that matches your hardware and operating system.

           

          Good luck.

           

          -Noel

          • 2. Re: Liquify freezes PS CC after latest update.
            ACSN Andrew Level 1

            Hi Noel,

             

            Thanks for your reply.

             

            Before posting my question I had tried every possible combination of drawing modes and clean installed the video drivers. I use PS professionally and prior to buying the Dell I built my own machines so I'm familiar with working my way around OS and driver quirks.

             

            Everything was working fine prior to the last PS CC update, so I'm going to roll back to the previous version, I haven't looked into how this is done... so while I'm here can anyone point me to a resource that will assist me in the roll back?

             

            Cheers,

             

            Andrew

            • 3. Re: Liquify freezes PS CC after latest update.
              PECourtejoie Adobe Community Professional

              Hi! Could you please post the contents of Photoshop's help>system info...

              That way, the engineers might be able to see what version of the drivers have a problem with 14.2.1

               

              to roll back, uninstall  then reinstall, and stop the updating process that happens immediately after, then apply the update you want from:

              http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html

              • 4. Re: Liquify freezes PS CC after latest update.
                ACSN Andrew Level 1

                That's great Pierre-Etienne,

                 

                After my shoots today I'll post the system info before I roll back.

                 

                Thanks,

                 

                Andrew

                • 5. Re: Liquify freezes PS CC after latest update.
                  ACSN Andrew Level 1

                  System info:

                   

                  Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
                  Operating System: Windows 8 64-bit
                  Version: 6.2
                  System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
                  Physical processor count: 4
                  Logical processor count: 8
                  Processor speed: 2195 MHz
                  Built-in memory: 16287 MB
                  Free memory: 13558 MB
                  Memory available to Photoshop: 14556 MB
                  Memory used by Photoshop: 70 %
                  Image tile size: 1024K
                  Image cache levels: 4
                  Font Preview: Medium
                  TextComposer: Latin
                  Display: 1
                  Display Bounds: top=0, left=0, bottom=1200, right=1600
                  Display: 2
                  Display Bounds: top=0, left=-2048, bottom=922, right=-410
                  Display: 3
                  Display Bounds: top=0, left=1600, bottom=1080, right=3520
                  OpenGL Drawing: Enabled.
                  OpenGL Allow Old GPUs: Not Detected.
                  OpenGL Drawing Mode: Advanced
                  OpenGL Allow Normal Mode: True.
                  OpenGL Allow Advanced Mode: True.
                  AIFCoreInitialized=1
                  AIFOGLInitialized=1
                  OGLContextCreated=1
                  NumGPUs=1
                  gpu[0].OGLVersion="3.0"
                  gpu[0].MemoryMB=2080
                  gpu[0].RectTextureSize=16384
                  gpu[0].Renderer="Intel(R) HD Graphics 4600"
                  gpu[0].RendererID=1046
                  gpu[0].Vendor="Intel"
                  gpu[0].VendorID=32902
                  gpu[0].HasNPOTSupport=1
                  gpu[0].DriverVersion="10.18.10.3325"
                  gpu[0].Driver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10 iumd32"
                  gpu[0].DriverDate="20131010000000.000000-000"
                  gpu[0].CompileProgramGLSL=1
                  gpu[0].TestFrameBuffer=1
                  gpu[0].OCLPresent=1
                  gpu[0].OCLVersion="1.2 "
                  gpu[0].CUDASupported=0
                  gpu[0].OCLBandwidth=1.59555e+010
                  gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 10.18.10.3325"
                  gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
                  gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
                  gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]
                  gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
                  gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
                  gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
                  gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
                  gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
                  gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
                  gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
                  gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
                  gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
                  gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
                  gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
                  gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
                  gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
                  gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
                  gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
                  gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
                  gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
                  License Type: Subscription
                  Serial number: 91190250326799122095
                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
                  Temporary file path: C:\Users\Andrew\AppData\Local\Temp\
                  Photoshop scratch has async I/O enabled
                  Scratch volume(s):
                    C:\, 460.5G, 77.8G free
                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\
                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

                  Installed components:
                     ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223
                     adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
                     AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  
                     AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804
                     AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720
                     AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  
                     AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911
                     AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911
                     AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911
                     adobe_caps.dll   Adobe CAPS   7,0,0,21  
                     AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223
                     ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  
                     aif_core.dll   AIF   5.0   79.534508
                     aif_ocl.dll   AIF   5.0   79.534508
                     aif_ogl.dll   AIF   5.0   79.534508
                     amtlib.dll   AMTLib (64 Bit)   7.0.0.249 BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50)   1.000000
                     ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223
                     AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
                     AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
                     Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223
                     BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223
                     boost_date_time.dll   DVA Product   7.0.0  
                     boost_signals.dll   DVA Product   7.0.0  
                     boost_system.dll   DVA Product   7.0.0  
                     boost_threads.dll   DVA Product   7.0.0  
                     cg.dll   NVIDIA Cg Runtime   3.0.00007  
                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
                     CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929
                     CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929
                     CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223
                     dvaaudiodevice.dll   DVA Product   7.0.0  
                     dvacore.dll   DVA Product   7.0.0  
                     dvamarshal.dll   DVA Product   7.0.0  
                     dvamediatypes.dll   DVA Product   7.0.0  
                     dvaplayer.dll   DVA Product   7.0.0  
                     dvatransport.dll   DVA Product   7.0.0  
                     dvaunittesting.dll   DVA Product   7.0.0  
                     dynamiclink.dll   DVA Product   7.0.0  
                     ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835
                     FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511
                     filter_graph.dll   AIF   5.0   79.534508
                     icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                     icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                     imslib.dll   IMSLib DLL   7.0.0.145  
                     JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139
                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                     libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  
                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
                     LogSession.dll   LogSession   2.1.2.1785  
                     mediacoreif.dll   DVA Product   7.0.0  
                     MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029
                     msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
                     msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                     msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                     msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
                     msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                     msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                     msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
                     msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                     PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390
                     pdfsettings.dll   Adobe PDFSettings   1.04  
                     Photoshop.dll   Adobe Photoshop CC   CC  
                     Plugin.dll   Adobe Photoshop CC   CC  
                     PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.2.0.36  
                     PSArt.dll   Adobe Photoshop CC   CC  
                     PSViews.dll   Adobe Photoshop CC   CC  
                     SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835
                     ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835
                     svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
                     tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
                     updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102
                     WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078


                  Required plug-ins:

                     3D Studio 14.2.1 (14.2.1 x001)
                     Accented Edges 14.2.1
                     Adaptive Wide Angle 14.2.1
                     Angled Strokes 14.2.1
                     Average 14.2.1 (14.2.1 x001)
                     Bas Relief 14.2.1
                     BMP 14.2.1
                     Camera Raw 8.3
                     Camera Raw Filter 8.3
                     Chalk & Charcoal 14.2.1
                     Charcoal 14.2.1
                     Chrome 14.2.1
                     Cineon 14.2.1 (14.2.1 x001)
                     Clouds 14.2.1 (14.2.1 x001)
                     Collada 14.2.1 (14.2.1 x001)
                     Color Halftone 14.2.1
                     Colored Pencil 14.2.1
                     CompuServe GIF 14.2.1
                     Conté Crayon 14.2.1
                     Craquelure 14.2.1
                     Crop and Straighten Photos 14.2.1 (14.2.1 x001)
                     Crop and Straighten Photos Filter 14.2.1
                     Crosshatch 14.2.1
                     Crystallize 14.2.1
                     Cutout 14.2.1
                     Dark Strokes 14.2.1
                     De-Interlace 14.2.1
                     Dicom 14.2.1
                     Difference Clouds 14.2.1 (14.2.1 x001)
                     Diffuse Glow 14.2.1
                     Displace 14.2.1
                     Dry Brush 14.2.1
                     Eazel Acquire 14.2.1 (14.2.1 x001)
                     Embed Watermark 4.0
                     Entropy 14.2.1 (14.2.1 x001)
                     Extrude 14.2.1
                     FastCore Routines 14.2.1 (14.2.1 x001)
                     Fibers 14.2.1
                     Film Grain 14.2.1
                     Filter Gallery 14.2.1
                     Flash 3D 14.2.1 (14.2.1 x001)
                     Fresco 14.2.1
                     Glass 14.2.1
                     Glowing Edges 14.2.1
                     Google Earth 4 14.2.1 (14.2.1 x001)
                     Grain 14.2.1
                     Graphic Pen 14.2.1
                     Halftone Pattern 14.2.1
                     HDRMergeUI 14.2.1
                     IFF Format 14.2.1
                     Ink Outlines 14.2.1
                     JPEG 2000 14.2.1
                     Kurtosis 14.2.1 (14.2.1 x001)
                     Lens Blur 14.2.1
                     Lens Correction 14.2.1
                     Lens Flare 14.2.1
                     Liquify 14.2.1
                     Matlab Operation 14.2.1 (14.2.1 x001)
                     Maximum 14.2.1 (14.2.1 x001)
                     Mean 14.2.1 (14.2.1 x001)
                     Measurement Core 14.2.1 (14.2.1 x001)
                     Median 14.2.1 (14.2.1 x001)
                     Mezzotint 14.2.1
                     Minimum 14.2.1 (14.2.1 x001)
                     MMXCore Routines 14.2.1 (14.2.1 x001)
                     Mosaic Tiles 14.2.1
                     Multiprocessor Support 14.2.1 (14.2.1 x001)
                     Neon Glow 14.2.1
                     Note Paper 14.2.1
                     NTSC Colors 14.2.1 (14.2.1 x001)
                     Ocean Ripple 14.2.1
                     Oil Paint 14.2.1
                     OpenEXR 14.2.1
                     Paint Daubs 14.2.1
                     Palette Knife 14.2.1
                     Patchwork 14.2.1
                     Paths to Illustrator 14.2.1
                     PCX 14.2.1 (14.2.1 x001)
                     Photocopy 14.2.1
                     Photoshop 3D Engine 14.2.1 (14.2.1 x001)
                     Photoshop Touch 14.0
                     Picture Package Filter 14.2.1 (14.2.1 x001)
                     Pinch 14.2.1
                     Pixar 14.2.1 (14.2.1 x001)
                     Plaster 14.2.1
                     Plastic Wrap 14.2.1
                     PNG 14.2.1
                     Pointillize 14.2.1
                     Polar Coordinates 14.2.1
                     Portable Bit Map 14.2.1 (14.2.1 x001)
                     Poster Edges 14.2.1
                     Radial Blur 14.2.1
                     Radiance 14.2.1 (14.2.1 x001)
                     Range 14.2.1 (14.2.1 x001)
                     Read Watermark 4.0
                     Reticulation 14.2.1
                     Ripple 14.2.1
                     Rough Pastels 14.2.1
                     Save for Web 14.2.1
                     ScriptingSupport 14.2.1
                     Shake Reduction 14.2.1
                     Shear 14.2.1
                     Skewness 14.2.1 (14.2.1 x001)
                     Smart Blur 14.2.1
                     Smudge Stick 14.2.1
                     Solarize 14.2.1 (14.2.1 x001)
                     Spatter 14.2.1
                     Spherize 14.2.1
                     Sponge 14.2.1
                     Sprayed Strokes 14.2.1
                     Stained Glass 14.2.1
                     Stamp 14.2.1
                     Standard Deviation 14.2.1 (14.2.1 x001)
                     STL 14.2.1 (14.2.1 x001)
                     Sumi-e 14.2.1
                     Summation 14.2.1 (14.2.1 x001)
                     Targa 14.2.1
                     Texturizer 14.2.1
                     Tiles 14.2.1
                     Torn Edges 14.2.1
                     Twirl 14.2.1
                     Underpainting 14.2.1
                     Vanishing Point 14.2.1
                     Variance 14.2.1 (14.2.1 x001)
                     Variations 14.2.1 (14.2.1 x001)
                     Water Paper 14.2.1
                     Watercolor 14.2.1
                     Wave 14.2.1
                     Wavefront|OBJ 14.2.1 (14.2.1 x001)
                     WIA Support 14.2.1 (14.2.1 x001)
                     Wind 14.2.1
                     Wireless Bitmap 14.2.1 (14.2.1 x001)
                     ZigZag 14.2.1

                  Optional and third party plug-ins:

                     Noiseware Professional 4.2.0.5
                     Portraiture 2.3.0.8
                     RealGrain 1.1.0.3
                  Plug-ins that failed to load: NONE
                  Flash:
                     Adobe Exchange
                     Kuler
                  Installed TWAIN devices: NONE

                  • 6. Re: Liquify freezes PS CC after latest update.
                    ACSN Andrew Level 1

                    Hi Pierre-Etienne,

                     

                    Roll back was successful in fixing the liquify issue, so thank you very much for your instructions, they saved me a lot of time. I never would have spotted the update sequence if I hadn't been paying attention during the download and installation.

                     

                    Whatever Adobe tweaked in the last update conflicted with the nvidia gt 750m video card/driver. It may be sorted out at some point but in the meantime I'll avoid future updates.

                     

                    Cheers,

                     

                    Andrew

                    • 7. Re: Liquify freezes PS CC after latest update.
                      ACSN Andrew Level 1

                      Just noticed that version 14.0 isn't recognising the nvidia video card and is using the integrated intel HD graphics 4600 instead, so it looks an nvidia driver issue... will need to wait for a new driver before attempting another PS CC update.

                       

                      I hope I'm not talking to myself. :-)

                       

                      Cheers,

                       

                      Andrew

                      • 8. Re: Liquify freezes PS CC after latest update.
                        PECourtejoie Adobe Community Professional

                        Hello, I see that 14.2.1 didn't recognize the nVidia card either. Can you disable the intel one in the Bios, or force the use of the nVIdia one?

                        • 9. Re: Liquify freezes PS CC after latest update.
                          john worthington Adobe Employee

                          Can you try temporarily disabling the Intel GPU in the Device Manager and see if the NVidia GPU then appears in the PS System Info? Also does that allow Liquify to then work?

                           

                          If you can, it would be helpful if you can try disabling the NVidia GPU and checking if Liquify works on the associated monitor, to see if the Intel driver has a Liquify bug.

                          • 10. Re: Liquify freezes PS CC after latest update.
                            ACSN Andrew Level 1

                            That's strange...

                             

                            When I noticed the liquify issue, the nVidia card was definitely listed under "Detected Graphics Processor"... its odd that it doesn't appear in the system info.

                             

                            On Sunday when I'm not busy I'll do an update and reproduce the issue to double check the system log against the dialog box. 

                            • 11. Re: Liquify freezes PS CC after latest update.
                              ACSN Andrew Level 1

                              Hi John,

                               

                              I'll try that out on the weekend.

                               

                              Thanks for your help.

                               

                              Cheers,

                               

                              Andrew