This is not Adobe. You would need to contact Adobe direct on this matter.
Please click on the following link. When the link opens, click on the statement "I still need help" which will bring up the Adobe Chat.
The focus here is the category Orders, Refunds, and Exchanges.
Please update us on your progress.
This is a user to user forum, with the space provided by Adobe... this is not Adobe support
Adobe does have a 30 day refund policy... Adobe contact information - http://helpx.adobe.com/contact.html
Select a reason, then click I STILL NEED HELP to activate Premiere Elements chat
ADDED... ATR posted a few seconds before me!
Thanks John / ATR will do.
Thanks for the reply.
Please act as soon as possible on your decision so that you do not lose any of your rights in the matter if your wait beyond the 30 days.