Welcome to the forum.
This error message indicates that PrE has detected a display driver, that is incompatible with the program - pretty much what it says.
Can you help us, so that we can direct you correctly, to fix this?
- What OS version are you running PrE 12 on?
- What is the video chip/card (GPU) in your computer - both the make and the model?
- What is the installed version of your video driver?
- Is that the latest from the nVidia, or AMD/ATI Web site for your OS?
- Do you have dual GPU's? Some laptops will have both an Intel HD GPU and an nVidia, or AMD/ATI GPU.
That will get us started, and then we can talk about the BadDriver.TXT file, once you have the latest video driver installed.
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Thank you Bill
1 Windows 7 64 bits
2 Intel (R) 7 Series Chipset Family SATA AHCI Controller
3 Intel (R) HD Graphics 4000
Radeon (TM) HD7670M
4 Dont know
5 Dont know. How can I see that
Thank you for that information.
The links that John T. has provided, should be helpful, for that AMD/ATI Radeon GPU.
With the dual GPU's, some users have found that to get things working properly for PrE, they have to Disable the Intel 3000/4000 HD GPU - usually in the laptop's BIOS.
For the BadDrivers.TXT file, once you have updated the AMD/ATI video driver, from the AMD Web site, see this FAQ Entry: http://forums.adobe.com/thread/769303?tstart=0
1 person found this helpful
>Intel (R) HD Graphics 4000 Radeon (TM) HD7670M
MANY people have problems with dual graphics... read below
Dual video problems (some for Premiere Pro, but the idea is the same)
-link to why http://forums.adobe.com/message/4685328
Thank you for that list of links on dual-GPU's. I was heading out to find that, as I knew that you have posted it before, but you saved me a Search.
When disable Intel 4000 I can open PrE. But the appearence is pixelated (too bad)
What can I do?
Go back to my reply #2 and read about making sure your AMD driver is up to date
Thanks Jhon, Bill
Now PrE works properly. I finally updated the AMD driver
Glad that the folk here were able to help you, and again, thanks to John T. for providing his list of links on dual-GPU laptops.