The following might explain and help solve the problem.
U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS :
Please attach the Pdapp.log.
The link lists 3 solutions one is to delete creative cloud and reinstall it, is that what I should do? I am on a pc, windows 7, 64bit new machine.
where do I get that log?