2 Replies Latest reply on Feb 24, 2014 11:58 AM by alpinedon

    Can't download my apps


      Just bought an HP laptop from Costco. It has Windows 8.1 I have tried to download my creative cloud apps and they will not dowload, they just sit at 0 or 1 or 2 percent and then eventually stop, and I get told that something is preventing my pc from accessing the Adobe site. I have tried creating the exceptions in the McAfee firewall, my pc firewall, I have turned off the firewalls, spent 30 minutes with tech support at McAfee only to be told that it was nothing to do with McAfee. Getting really frustrated. I bought this PC for the express purpose of using my Adobe products, and now I can't even get them on my computer. Please help.