2 Replies Latest reply on Feb 24, 2014 6:49 PM by A.T. Romano

    where do i get chat help

    billyjobob76

      where do i get chat help

        • 1. Re: where do i get chat help
          John T Smith Adobe Community Professional & MVP

          Select a topic, then click I STILL NEED HELP to start Premiere Elements chat

          -http://helpx.adobe.com/contact.html?product=premiere-elements

           

          This is NOT Adobe support, this is a user to user forum with the space provided by Adobe

           

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?

          •Which version of Quicktime do you have installed?

          • 2. Re: where do i get chat help
            A.T. Romano Level 7

            billyjobob76

             

            You have at least one other thread relating to your current Premiere Elements issues.

            http://forums.adobe.com/thread/1414385?tstart=0

             

            We have not heard from you? Are matters progressing positively for you.

             

            Please let us know how we can help.

             

            Thank you.

             

            ATR