3 Replies Latest reply on Mar 3, 2014 10:59 AM by Phebe

    Not taking screenshots?

    SarahElvyn

      I have just installed Captivate 7 on a Windows 7 64bit PC. It will take one or two screenshots while recording then stops responding to the PrtScn key. Captivate doesn't stop when I hit the End key either. I have tried Fn PrtSCn and Cntl PrtScn and tried Running as Administrator. Can anyone help please?

        • 1. Re: Not taking screenshots?
          Phebe

          HI -

           

          Not sure whether this will help, but here is my experience ... I had automatic set for recording, but  was not getting the screen shots automatically. I discoverd that it was because of my dual monitor setup.

           

          Hope that helps,

          Phebe

          • 2. Re: Not taking screenshots?
            Captiv8r Adobe Community Professional & MVP

            Phebe wrote:

             

            ...I had automatic set for recording, but  was not getting the screen shots automatically. I discoverd that it was because of my dual monitor setup.

             

            Soooo, are you saying that as long as you had two monitors connected it just didn't work for whatever reason and when you disconnected the second monitor things began working?

             

            Or are you saying that perhaps you told Captivate to record one monitor but all your activity was occurring on the other monitor, so Captivate wasn't sensing any activity on the monitor you were using?

             

            Or something else entirely?

             

            Cheers... Rick

            • 3. Re: Not taking screenshots?
              Phebe Level 1

              Well, to clarify ... I hope ...

               

              When I was recording, the application window that I was capturing was displaying on my secopnd monitor. When I moved my application for recording to my primary monitor, the automatic recording worked. I did not disconnect anything.

               

              And just to further clarify ... I do not know if this in fact was a fix or mere coincidence.