13 Replies Latest reply on Feb 27, 2014 9:10 PM by A.T. Romano

    need help installing premier elements 10

    troythomgolf

      I installed the adobe photoshop elements 10 no problem. But once I tried installing the premier elements 10, I kept getting an error message half way through the installation progress. Here is what it says. Can someone please help. Thanks for your time.

       

       

       

      Exit Code: 7

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 8 error(s), 7 warning(s)

       

       

      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.

      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.

      ----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------

      ERROR: DW006: Apple Package failed to install successfully.

      WARNING: DW036: Payload cannot be installed due to dependent operation failure

      WARNING: DW036: Payload cannot be installed due to dependent operation failure

      WARNING: DW036: Payload cannot be installed due to dependent operation failure

      WARNING: DW036: Payload cannot be installed due to dependent operation failure

      WARNING: DW036: Payload cannot be installed due to dependent operation failure

       

       

      ERROR: DW050: The following payload errors were found during install:

      ERROR: DW050:  - Smartsound3: Install failed

      ERROR: DW050:  - Photoshop Camera Raw for Elements 10: Install failed

      ERROR: DW050:  - Smartsound1: Install failed

      ERROR: DW050:  - Adobe Premiere Elements 10: Failed due to Language Pack installation failure

      ERROR: DW050:  - Adobe Premiere Elements 10_LangPacken_US: Install failed

      ERROR: DW050:  - Smartsound2: Install failed

        • 1. Re: need help installing premier elements 10
          A.T. Romano Level 7

          troythomgolf

           

          What computer operating system are you installing Premiere Elements 10 on? I suspect Mac. If so, skip to bottom of post message.

           

          What is the video card that the computer uses? What is the antivirus program that your computer uses? McAfee? Did you try the install with antivirus and firewalls turned Off?

           

          Do you have a purchased serial number for the program? If so, are you attempting the installation from a purchased installation disc or from installation files that you purchased a while back from Adobe?

           

          Have you installed Premiere Elements 10 before on this computer and are now reinstalling to follow up on prior projects? Or, is this a new program for you?

           

          The basic usual drill includes

          a. Latest version of QuickTime installed on your computer with Premiere Elements?

          b. Running program Run As Administrator and from User Account with Administrative Privileges?

          c. If your video card is not NVIDIA, is your video card driver up to date according to the web site of the manufacturer of the video card?

          d. Is your computer optimized? What are its resources?

           

          If you are using Premiere Elements 10 on Mac, please read the following Adobe Document.

          http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html

           

          Please review and then we can decide what next.

           

          Thanks.

           

          ATR

          • 2. Re: need help installing premier elements 10
            troythomgolf Level 1

            Im stil having problems installing. I purchased a new macbook pro yesterday from best buy. I also purcahsed the adobe premier elements 10 cd from somoene online. It came with a seriel number and everything. The photoshop cd installed perfectly, but the premier wont. I did the steps and downloaded quicktime and did a sytem update. My video card should be updated being its a new computer right? Not sure if my computer is optimized? And not sure how to Run As Administrator.

            Then i went in and tried to update my version, but cant find elements 10. It only shows elements 12. The installer fix doesn't work as well. Not sure what else to do. Please help

            • 3. Re: need help installing premier elements 10
              A.T. Romano Level 7

              troythorngolf

               

              Lots of conflicting information, but let us see if any can be sorted out.

               

              1. You have a new Mac Book Pro computer, and you are trying to install Premiere Elements 10 Mac on it.

               

              a. Is the installation disc an Adobe installation disc that specifically says "Adobe Photoshop Elements 10 & Adobe Premiere Elements 10" and is further labelled DISC 3 OF 5? If not, then I am guessing that you have an unauthorized copy. Did the sale to you go through Adobe with regard to transferring the license from the "someone" online seller to you?

               

              b. Adobe allows a purchased serial number for the product to be used on no more than 2 of the users computers. So, a possibility might exist where the seller did not deactivate the product from his/her computer before sending you the product. But, if that were the case, I suspect you would be blocked by a message about too many copies of the serial number on your computers.

               

              c. When you said that the "Photoshop CD installed perfectly", are you referring to Photoshop Elements 10? And, please confirm whether you installed this Photoshop Elements 10 from the same installation disc as the one that you are using for the Premiere Elements Install.

               

              d. In the absence of any of the above possibilities, there are special issues to be addressed with installing Premiere Elements 10 Mac. Those are defined in the link that I have cited already.

               

              e. Besides all the rest, Premiere Elements 10 and QuickTime need to be run under Administrator Privileges. So, you need to set that up. Unless someone steps forward here to detail how to do that with your Mac Computer, please check this out with the Best Buy people. I am strictly an Elements Windows user otherwise I would be giving you a step by step on that aspect of the matter. But, check out the following online link to see if it is helpful with regarding to setting these permissions

              http://kb.eset.com/esetkb/index?page=content&id=SOLN2592

               

              f. Do no presume that your video card is up to date. Verify that at the web site of the web site of the manufacturer of the video card, the computer manufacturer, or Best Buy Geek Squad. Since you purchased the computer there, they should be very helpful with these details of Administrator Privileges and video card/graphics card update. Do you know how many video cards/graphics cards your computer has and at least one is NVIDIA?

               

              g. You will need to explain how an "Elements 12" got into the mix. If you want to update Premiere Elements 10, then you need to purchase a serial number for Premiere Elements 12. All the Premiere Elements versions are standalone programs. "Upgrading" related to them refers to a pricing matter rather than updating the existing software.

               

              Please review and then we can decide what next.

               

              Thank you.

               

              ATR

              • 4. Re: need help installing premier elements 10
                the_wine_snob Level 9

                Troythomgolf,

                 

                I also purcahsed the adobe premier elements 10 cd from somoene online. It came with a seriel number and everything.

                This is a bit of a "red flag." Too much Adobe software, sold on eBay, or elsewhere is not legit. I hope that you have not been burned on your purchase.

                 

                With Premiere Elements, there is really no set "upgrade path," as there is with Premiere Pro, Photoshop, Illustrator, etc., but if that S/N has been used for the max. number of two installations, then it is not a valid S/N any longer. When that happens, and it happens all too often with 3rd party sales of Adobe software, the usual message is that the S/N is not valid. Activation of the Adobe software is then not possible.

                 

                With that PrE S/N, did you get a printed S/N, or was the term "keygen," or similar involved? If the latter is the case, then many red flags are being waved. With the former, it will depend on how many times THAT S/N has been used with Adobe.

                 

                Good luck, and I hope that the reseller is legit, and that there is just a glitch in the Activation process.

                 

                Hunt

                • 5. Re: need help installing premier elements 10
                  A.T. Romano Level 7

                  troythomgolf

                   

                  Let us go through the considerations that I posed in post 3 and rule them in and out going from top to bottom of the list.

                   

                  Once we sort out the ins and outs of the matter, you can decide what next.

                   

                  The following link is to the typical route involved in transferring license of an Adobe product.

                  http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

                   

                  If you have any questions about such a transfer of license, there is an Adobe Chat associated with the above link. Licensing is an Adobe matter and not user to user.

                   

                  ATR

                  • 6. Re: need help installing premier elements 10
                    troythomgolf Level 1

                    thanks for the help

                    I dont seem to think it has anything to do with a seriel number issue. The cd i received has both adobe photoshop and adobe premeier on the same cd. However, they both have different seriel numbers. When I type in the serial number for both each, everything seems to work good and gives a green check mark describing it was accepted, and then I select which language. Then it begins to download. The problem occurs when its about half way through the downloading process and errors out.

                     

                    I did just discover what kind of macbook pro I purchased. It is the macbook pro OS X version 10.9.2, 2.5 GHz Intel Core i5, Memory 4 GB 1600 MHz DDR3.

                     

                    Do you think this could be the issue?

                    Does my computer have enough memory to install the second program? I hope so, otherwiese I will have to go buy the more expensive laptop. Or are there other options for more memory?

                     

                    Thanks again for all the help

                    • 7. Re: need help installing premier elements 10
                      A.T. Romano Level 7

                      troythomgolf

                       

                      All you are doing is installing Premiere Elements. If you were into editing AVCHD and larger projects, then I would suggest more RAM. Also, look at the hard drive space capacity and free hard drive space. With a new computer, I would not think that would block you installation wise. When you get into AVCHD editing and large projects could be an issue.

                       

                      If you did not get a bad disc or a disc that is now in use by another, right now my top candidates for problem sources would be in the Administrative permissions setup and possible antivirus and firewalls conflicts. Did you say if you have QuickTime latest version installed on this new computer. That is a must do.

                       

                      What is the video card/graphics card that the computer uses? And, do you have 2 instead of 1 video card graphics card.

                       

                      ATR

                       

                      Add On...Please do not buy anything additional or in place of before you air out the details of your computer purchase with Best Buy Geek Squad. Just gather information before making any further investments.

                      • 8. Re: need help installing premier elements 10
                        troythomgolf Level 1

                        there is a total of 4 GB

                         

                        contains 2 memory slots, each of which accepts

                        a 1600 MHz DDR3 memory module.

                         

                         

                        Graphics  Intel HD Graphics 4000 1024 MB

                         

                        yes quicktime is installed

                         

                        That should be enough space, correct?

                         

                        What are you refering to when you say Administrative permissions setup and possible antivirus and firewalls conflict? Is it under

                         

                        system prferences

                        users and groups

                        allow user to administer this computer

                         

                        Im not sure if I have any antivirus because I did not add any, If the computer automatically came with it then maybe.

                         

                        Any ideas?

                        • 9. Re: need help installing premier elements 10
                          A.T. Romano Level 7

                          troythomgolf

                           

                          DId you get a chance to check out the link that I provided on the Administrative Privileges angle on this?

                          http://kb.eset.com/esetkb/index?page=content&id=SOLN2592

                           

                          Do you find anything in the Applications Folder that has the name of an antivirus program?

                          I have seen online going on about pros and cons of Mac computers and need for antivirus comparable to the

                          Windows environment.

                           

                          Let me see if I can direct SG to your thread. He is the forum moderator and a user of Premiere Elements Mac.

                           

                          ATR

                          • 10. Re: need help installing premier elements 10
                            nealeh Level 5

                            To rule out the possibility of a faulty disk, download and install v10 from http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l. Your boxed product serial number will work with it.

                             

                            Follow their very important instructions EXACTLY or you will likely encounter authorisation errors or download the latest version instead.

                             

                            Cheers,
                            --
                            Neale
                            Insanity is hereditary, you get it from your children

                             

                            If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

                            • 11. Re: need help installing premier elements 10
                              Steve Grisetti Adobe Community Professional

                              The biggest challenge with Macs is that, on the rare occasion they do fail you, it can be a real challenge to find out what's going on.

                               

                              First thing I'd do would be to verify hard drive (even if it is brand new) and check for font corruptions. A hard drive problem and a font corruption can screw up an installation like you wouldn't believe. Here's how to check for corrupt fonts.

                              http://forums.adobe.com/thread/940869?tstart=0

                               

                              There's also a link on that page to a fix that might help you.

                              • 12. Re: need help installing premier elements 10
                                troythomgolf Level 1

                                I wanted to post and say that the direct link neale sent worked. It went through the same downloading process but seemed to work. Thanks a bunch.

                                • 13. Re: need help installing premier elements 10
                                  A.T. Romano Level 7

                                  troythomgolf

                                   

                                  Thanks for the update and the good news that Premiere Elements 10 is now installed on your Mac computer.

                                   

                                  If there is a problem with your purchased installation disc, then please assure that you keep the present installation files saved to a safe place with the purchased serial number in case of need for future Premiere Elements 10 Mac troubleshooting.

                                   

                                  ATR