11 Replies Latest reply on Mar 7, 2014 2:19 PM by A.T. Romano

    Problème d'ouverture de l'application

    Domi5410 Level 1

      Je n'arrive plus à ouvrir l'application Adobe première éléments 11 Editor, acheté en août 2013, tournant sur OX version 10.9.1.

       

      L'initialisation ne se fait pas.

       

      Existe t-il un correctif ou une manip à faire ??

       

      Merci de vos réponses

        • 1. Re: Problème d'ouverture de l'application
          John T Smith Adobe Community Professional & MVP

          >OX version 10.9.1

           

          Adobe/Jive have a BAD title for the SEARCH THIS FORUM function

           

          Go to http://forums.adobe.com/community/premiere_elements?view=discussions and, in the area just under Ask a Question, type in

           

          maverick
          or
          mavericks

           

          You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

          • 2. Re: Problème d'ouverture de l'application
            A.T. Romano Level 7

            Domi5410

             

            I am understanding that you have Premiere Elements on a Mac computer and that you cannot open it. Is that correct?

             

            What is this Premiere Elements Mac?

            a. Premiere Elements 11 Mac from Adobe

            b. Adobe Premiere Elements 11 Editor from the Mac App Store

            c. Adobe Premiere Elements 11 Quick Editor from the Mac App Store

             

            There have been many problems with the Premiere Elements versions from the Mac App Store.

            First let us verify what Premiere Elements Mac that you have.

             

            The typical general questions would include:

            1. Are you running the program as Administrator?

            2. Do you have the latest version of QuickTime installed on your computer with Premiere Elements?

            3. Is your computer's video card/graphics card up to date according to the web site of the manufacturer of the video card/graphics card?

            4. Is you problem "it never worked before" or "it worked before but not now"?

             

            Let us start here and then decide what next.

             

            Thank you.

             

            ATR

            • 3. Re: Problème d'ouverture de l'application
              Domi5410 Level 1

              Bonjour,

               

              Voici ma réponse:

               

              Le 25 févr. 2014 à 19:24, A.T. Romano <forums_noreply@adobe.com> a écrit :

               

              Domi5410

               

               

              I am understanding that you have Premiere Elements on a Mac computer and that you cannot open it. Is that correct?

               

              Yes

              What is this Premiere Elements Mac?

               

              a. Premiere Elements 11 Mac from Adobe

               

              b. Adobe Premiere Elements 11 Editor from the Mac App Store

               

              c. Adobe Premiere Elements 11 Quick Editor from the Mac App Store

               

              Adobe Première Eléments 11 Editor, acheté sur App Store le 27/08/2013

              There have been many problems with the Premiere Elements versions from the Mac App Store.

               

              First let us verify what Premiere Elements Mac that you have.

               

               

              The typical general questions would include:

               

              1. Are you running the program as Administrator?

               

              Comme Administrateur

              2. Do you have the latest version of QuickTime installed on your computer with Premiere Elements?

               

              Yes. Version 7.6.6 (1710), QuickTime 7.7.3 (2826.17)

              3. Is your computer's video card/graphics card up to date according to the web site of the manufacturer of the video card/graphics card?

               

              Yes, pas de mise à jour proposée par Apple

              4. Is you problem "it never worked before" or "it worked before but not now"?

               

              it worked before but not now

               

              Let us start here and then decide what next.

               

               

              Thank you.

               

               

              ATR

               

              • 4. Re: Problème d'ouverture de l'application
                Domi5410 Level 1

                Bonjour,

                 

                Voici ma réponse:

                 

                Le 25 févr. 2014 à 19:24, A.T. Romano <forums_noreply@adobe.com> a écrit :

                 

                Domi5410

                 

                 

                I am understanding that you have Premiere Elements on a Mac computer and that you cannot open it. Is that correct?

                 

                Yes

                What is this Premiere Elements Mac?

                 

                a. Premiere Elements 11 Mac from Adobe

                 

                b. Adobe Premiere Elements 11 Editor from the Mac App Store

                 

                c. Adobe Premiere Elements 11 Quick Editor from the Mac App Store

                 

                Adobe Première Eléments 11 Editor, acheté sur App Store le 27/08/2013

                There have been many problems with the Premiere Elements versions from the Mac App Store.

                 

                First let us verify what Premiere Elements Mac that you have.

                 

                 

                The typical general questions would include:

                 

                1. Are you running the program as Administrator?

                 

                Comme Administrateur

                2. Do you have the latest version of QuickTime installed on your computer with Premiere Elements?

                 

                Yes. Version 7.6.6 (1710), QuickTime 7.7.3 (2826.17)

                3. Is your computer's video card/graphics card up to date according to the web site of the manufacturer of the video card/graphics card?

                 

                Yes, pas de mise à jour proposée par Apple

                4. Is you problem "it never worked before" or "it worked before but not now"?

                 

                it worked before but not now

                 

                Let us start here and then decide what next.

                 

                 

                Thank you.

                 

                 

                ATR

                 

                • 5. Re: Problème d'ouverture de l'application
                  A.T. Romano Level 7

                  Domi5410

                   

                  The Adobe Premiere Elements 11 Editor purchased from the Mac App Store has been highly problematic, and it is my understanding that the Mac App Store has discontinued it.

                   

                  Do you have installation files saved to your computer that you could use for an uninstall/reinstall of the Adobe Premiere Elements 11 Editor that you purchased from the Mac App Store? If so, I would suggest that troubleshooting step. If you do not have these files, then we have a problem unless you can force Mac App Store to download to you another copy from its sources.

                   

                  There are places to download Premiere Elements 11 Mac from Adobe as tryout and then insert your purchased serial number. But, this will not work for you since Premiere Elements 11 Mac from Adobe is different than your Adobe Premiere Elements 11 Editor from the Mac App Store.

                   

                  Please let us know if the uninstall/reinstall is at all possible in your specific circumstances.

                   

                  Thank you.

                   

                  ATR

                  • 6. Re: Problème d'ouverture de l'application
                    Domi5410 Level 1

                    Bonjour,

                     

                    J’ai désinstallé et réinstallé l’application, mais cela ne fonctionne pas. L’application ne s’ouvre pas.

                     

                    Cordialement,

                     

                    Le 5 mars 2014 à 16:24, A.T. Romano <forums_noreply@adobe.com> a écrit :

                     

                     

                    Re: Problème d'ouverture de l'application

                    created by A.T. Romano in Premiere Elements - View the full discussion

                    Domi5410

                     

                     

                    The Adobe Premiere Elements 11 Editor purchased from the Mac App Store has been highly problematic, and it is my understanding that the Mac App Store has discontinued it.

                     

                     

                    Do you have installation files saved to your computer that you could use for an uninstall/reinstall of the Adobe Premiere Elements 11 Editor that you purchased from the Mac App Store? If so, I would suggest that troubleshooting step. If you do not have these files, then we have a problem unless you can force Mac App Store to download to you another copy from its sources.

                     

                     

                    There are places to download Premiere Elements 11 Mac from Adobe as tryout and then insert your purchased serial number. But, this will not work for you since Premiere Elements 11 Mac from Adobe is different than your Adobe Premiere Elements 11 Editor from the Mac App Store.

                     

                     

                    Please let us know if the uninstall/reinstall is at all possible in your specific circumstances.

                     

                     

                    Thank you.

                     

                     

                    ATR

                     

                    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6181295#6181295

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                    • 7. Re: Problème d'ouverture de l'application
                      A.T. Romano Level 7

                      Domi5410

                       

                      Since I am strictly an Elements Windows user, I wlll need your help with the following suggestion since I am not sure where the following is in the Mac computer.

                       

                      What I am suggesting now is deleting the Mac counterpart of the Premiere Elements Windows "deleting the Editor settings file". In Windows 7, 8, or 8.1 64 bit, the location is

                      Local Disk C

                      Users

                      Owner

                      AppData

                      Roaming

                      Adobe

                      Premiere Elements

                      11.0

                      and in the 11.0 Folder is the file named "Adobe Premiere Elements Prefs" file that you delete. If that does not work, the Premiere Elements Windows user can delete the whole 11.0 Folder in which the "Adobe Premiere Elements Prefs" file exists. Do you see a Mac counterpart for this?

                       

                      After I wrote the above, I found the following in an Adobe document which point to preferences locations

                      http://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements. html#main_Premiere_Elements_preferences_

                       

                       

                       

                      Adobe Premiere Elements 11

                       

                          

                      /Users/[user name]/Library/Preferences/com.Adobe.Premiere Elements.11.0.plist

                      /Users/[user name]/Library/Preferences/com.adobe.Adobe Premiere Elements.framework.plist

                      /Users/[user name]/Library/Preferences/com.Adobe.Premiere Elements-11.0.plist

                      /Users/[user name]/Library/Preferences/com.Adobe.ASWrapper Server.11.0.plist

                      Folder:

                      /Users/[user name]/Library/Preferences/Adobe/Premiere Elements/11.0

                      /Users/[user name]/Library/Preferences/Adobe/Premiere Elements 11.0

                      /Users/[user name]/Library/Preferences/Adobe/Adobe ASWrapper Server/11.0

                      /Users/[user name]/Library/Preferences/Adobe/Adobe QT32 Server

                      /Users/[user name]/Library/Preferences/Adobe/CAHeadless/11.0

                      /Users/[user name]/Library/Preferences/Adobe/dynamiclinkmanager

                       

                       

                      I will see if I can Steve Grisetti the forum moderator to give us some input on this. He works with Premiere Elements on Mac whereas I do not.

                       

                      More later.

                       

                      ATR

                      • 8. Re: Problème d'ouverture de l'application
                        Steve Grisetti Adobe Community Professional

                        The Mac equivalent is Library/Application Support/Adobe/Premiere Elements/11.0

                        • 9. Re: Problème d'ouverture de l'application
                          A.T. Romano Level 7

                          SG

                           

                          Thanks.

                           

                          Is there a file named Adobe Premiere Elements Prefs in the 11.0 Folder to delete in the Mac path that you show?

                           

                          ATR

                          • 10. Re: Problème d'ouverture de l'application
                            Domi5410 Level 1

                            Dans tous les cas, je vous remercie beaucoup de votre implication.

                             

                             

                            Le 7 mars 2014 à 18:14, A.T. Romano <forums_noreply@adobe.com> a écrit :

                             

                             

                            Re: Problème d'ouverture de l'application

                            created by A.T. Romano in Premiere Elements - View the full discussion

                            SG

                             

                             

                            Thanks.

                             

                             

                            Is there a file named Adobe Premiere Elements Prefs in the 11.0 Folder to delete in the Mac path that you show?

                             

                             

                            ATR

                             

                            Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6188841#6188841

                            Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6188841#6188841

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                            Start a new discussion in Premiere Elements at Adobe Community

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                            • 11. Re: Problème d'ouverture de l'application
                              A.T. Romano Level 7

                              Domi5410

                               

                              The important matter is that we get your Premiere Elements issue resolved.

                               

                              Please let us know if looking at the preferences (settings file) had any impact on your Premiere Elements 11 Mac issue.

                               

                              If not, then I am going to suggest the following, for now, just for troubleshooting purposes.

                               

                              Download and install the free 30 day tryout of Premiere Elements 12 Mac from Adobe. Determine if you can get that to work for you on your computer.

                              a. If it does, then you can make your decision on what next from the point of view of what video editor to use.

                              b. If it does not work also, then we can target your Mac computer environment, either you or a shop that specializes in computer evaluation and, if necessary, repair.

                               

                              Also....

                               

                              If you can get another (new) download of Adobe Premiere Elements 11 Editor from the Mac App Store, that would be good. But, from what I have heard, the Mac App Store has discontinued its Adobe Premiere Elements 11 Editor.

                               

                              Please update us on your progress.

                               

                              Thank you.

                               

                              ATR