3 Replies Latest reply on Feb 25, 2014 11:10 AM by Chris Cox

    photoshop CS5 can only decode fax encoded images up to 32767 pixels wide and tall

    Sterling Studios Ltd Level 1

      Dear Sir/Madam,

       

      Can you please help me? I am scanning large drawings using an Xerox 6204 Large printer/scanner. The resolution is set at 600 and saved as .tif. Photoshop CS3 can open files with no problems, but CS5 gives me the following message:

       

      "Photoshop can only decode fax encoded images up to 32767 pixels wide and tall"

       

      I can also view with infarview and open with applications such as corel draw. Am I missing a plug-in or patch update? The same file can be opened in both Photoshop versions if I scan at resolution 300.

       

      Your help is greatly appreciated.

       

      All the best

      Paulo