Sounds like a function of your VPN connection; I work remotely by first connecting my home machine to the company’s VPN, then using RDP to connect to my office machine – RH works fine that way.
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Maybe it's that the window is in an area that can't be displayed!
Try this. When the window does not appear, press and hold the Windows logo key, then press perhaps the left arrow key a couple of times. See if the window is maybe hidden and pops into view.
Fantastic! Your solution worked. Thank you so much.
It probably has to do with my double monitor settings I use at the office.
I appreciate your teaching me a new trick!
Sweet! I was having the same problem when I connected remotely to my work PC, which has two monitors. Thanks for the tip, Captiv8r.