What do you mean by "Identity"? Digital ID for signing? Which preference you go to (complete path, please) and which info fields are you entering?
since i upgraded to windows 8, acrobat has not saved my identity for shared reviews.
when i join a review the window pops up for my info. i enter it and it lets me stamp the review. once i close the file, my info is not being saved.
so now i open a file, open Edit, then Preferences. i click on Identiy and enter my info.
once i close the file my info dissapears and i have to re-enter it every time i join a review.
Sorry, I did not realize that this is shared reviews question. This forum page is mainly for signing.
Which version of Acrobat are you using: X or XI? Which Windows version, 8.0 or 8.1?
If you go to Edit->Preferences->Identity, enter your info, click OK, then quit Acrobat, relaunch it and go to Edit->Preferences->Identity again do you see your info there?
I just did that on my Window 8.1/Acrobat XI system and my Identity info persists. I do not have active shared reviews to check.
i couldnt find where else to ask this question so i chose this forum
I am running 8.1 pro and X Standard.
the review is just part of the problem. My info does not stay when i just enter it into acrobat in the preferences.
I have the same problem in version X. Tried the registry advice that Charlene L shared online, but it got me nowhere. I opened a ticket with my company's Help Desk, but thought I might find an answer here.