Have checked account on line and all seems fine but when I sign in to the desktop cloud app, it turns gray and says I have been signed out. Very frustrating. I downloaded AE withn no issues a few days ago and then went for PS and Ill but they both errored out and I haven't been able to reconnect since. My account on line shows I have access and am a team member and I even reset my password so I know I have the right account and email address accosiated with it.
Thanks for the reply. I have tried everything on the link you provided and no change. I even uninstalled thru Control Panel and reinstalled version 22.214.171.1241 of the CC App.
This is maddening. AE installed and runs beautifully on the exact same machine, user account and permissions.
I'm losing DAYS of production time and getting charged for subscription time I haven't been able to use.
I tried to start a Chat but the system says I'm not eligable for this type of support.
Give me a good old DVD any day over this nightmare!