5 Replies Latest reply on Feb 28, 2018 10:48 AM by Swimmer63

    Serial number is not for a qualifying product

    jonhurst

      I purchased Acrobat XI Upgrade today and received the serial number via email.  I have Acrobat Pro 9 installed on my computer but it is not recognized automatically when trying to register Acrobat XI.  When I enter the serial number for Acrobat Pro 9, I get the "Serial number is not for a qualifying product." message.  The Adobe site says that Acrobat Pro 9 is a qualifying product for the upgrade.  What do I do?