1 Reply Latest reply on Feb 26, 2014 7:57 AM by John T Smith

    Error trying to open Illustrator CC

    N4M31355

      Illustrator has been working fine on a colleagues computer, however from yesterday it has refused to open.

      The following error messages are displayed:

       

      • Not enough memory (RAM)
      • pdfformat.aip plugin is missing

       

      We're running the 64bit version on Windows 7 Professional 64bit.

      The machine has more than enough power to use the program (8gb RAM)

       

      Options i've tried so far:

       

      • Complete reinstall of Illustrator
      • Windows system restore
      • Disabling all plugins
      • Renaming the AIPrefs file

       

      None of the above have made any difference.