7 Replies Latest reply on Feb 27, 2014 6:57 AM by the_wine_snob

    Error for media files

    Kojones

      I try to load .prel files and the error message apears.

       

      Where is the problem?

        • 1. Re: Error for media files
          John T Smith Adobe Community Professional & MVP

          A .prel is a project file, not a media file... and what is the text of the error message?

           

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?

          •Which version of Quicktime do you have installed?

           

          The Elements Tutorial Links Page http://forums.adobe.com/thread/1275830 may also help

          • 2. Re: Error for media files
            the_wine_snob Level 9

            Welcome to the forum.

             

            As John T. points out, the .PREL files are the Projects themselves, and do not contain any media.

             

            If by "load," you mean "Open," then you are doing the correct thing, and as mentioned, knowing the exact text of the error message will be very important.

             

            If by "load," you mean "Import," then you cannot do that.

             

            For more discussion on Project Files, see this Tips & Tricks article: http://forums.adobe.com/message/3397716#3397716

             

            Also, be sure to see the links that John T. has provided.

             

            Good luck, and please let us know a bit more.

             

            Hunt

            • 3. Re: Error for media files
              Kojones Level 1

              Dear Mr. Hunt

               

              thank you for the quick feedback and the professional structure.

               

              Indeed I was not exact in my description. The point I was making is that

              1 file/Project I rendered yesterday cannot be opened.

              "can not be supported"

               

              I will have a look at the materials linked and hope I will find a solution

               

              BEst regards,

               

               

              Am 2/26/2014 5:39 PM, schrieb Bill Hunt:

              >

                    Re: Error for media files

               

              created by Bill Hunt <http://forums.adobe.com/people/the_wine_snob> in

              /Premiere Elements/ - View the full discussion

              <http://forums.adobe.com/message/6159232#6159232

               

              • 4. Re: Error for media files
                the_wine_snob Level 9

                Kojones,

                 

                Just so that we are clear on your exact operation, are you saying that you worked on a Project, did a Save, then exited - and now, when you attempt to Open that Project in PrE, you are now getting an error?

                 

                If so, exactly what is the wording of that error message, as some of the messages are similar, but can have important differences?

                 

                Good luck, and please clarify your exact operation, especially if different from what I wrote above.

                 

                Hunt

                • 5. Re: Error for media files
                  John T Smith Adobe Community Professional & MVP

                  >1 file/Project I rendered yesterday cannot be opened. "can not be supported"

                   

                  Are you saving your project or media files to an external hard drive?

                  • 6. Re: Error for media files
                    Kojones Level 1

                    Good morning

                     

                    The exact error message is:

                    "This type of file is not supported, or the requested codec is not

                    installed"

                     

                    As I said before, I processed/rendered a few videos a day before, saved

                    them as projects and now I get this error.

                    Please advise!

                     

                    Thank you!

                     

                     

                    Am 2/26/2014 5:45 PM, schrieb Bill Hunt:

                    >

                          Re: Error for media files

                     

                    created by Bill Hunt <http://forums.adobe.com/people/the_wine_snob> in

                    /Premiere Elements/ - View the full discussion

                    <http://forums.adobe.com/message/6159236#6159236

                     

                    • 7. Re: Error for media files
                      the_wine_snob Level 9

                      OK, and assuming that you are attempting to Open the .PREL (Project File), and not trying to Import that .PREL, can you tell us the full details of the media files used in that Project? That would be the Frame Size, the FPS and especially the CODEC used for Compression in those media files. An example of that would be: 1920 x 1080, 25 FPS, AVCHD (H.264 CODEC).

                       

                      Thanks for that info, and good luck,

                       

                      Hunt