9 Replies Latest reply on Mar 1, 2014 9:20 AM by Curt Y

    Photoshop CC stops working whenever I save

    Klairz

      I'm pretty sure this only started happening after the most recent update to CC.

       

      My event log looks like this:

       

      Faulting application name: Photoshop.exe, version: 14.2.1.570, time stamp: 0x52f4a9f2

      Faulting module name: MediaCoreIF.DLL, version: 7.0.0.0, time stamp: 0x51573a21

      Exception code: 0xc0000005

      Fault offset: 0x00000000001fca98

      Faulting process id: 0x1088

      Faulting application start time: 0x01cf3307a4faa415

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\MediaCoreIF.DLL

      Report Id: 131a3909-9efe-11e3-bbaf-1c7508ef298c

        • 1. Re: Photoshop CC stops working whenever I save
          Noel Carboni Level 8

          It might be helpful if you'd go into your Photoshop Help - System Info menu, copy the data, and paste it into a post here.  It would be, from that, possible to see whether you have all the right plug-ins, what your drivers look like, some of the settings you have chosen, etc.

           

          -Noel

          • 2. Re: Photoshop CC stops working whenever I save
            Klairz Level 1

            Like this?

             

             

            Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

            Operating System: Windows 7 64-bit

            Version: 6.1 Service Pack 1

            System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3

            Physical processor count: 2

            Processor speed: 1596 MHz

            Built-in memory: 2795 MB

            Free memory: 918 MB

            Memory available to Photoshop: 2246 MB

            Memory used by Photoshop: 60 %

            Image tile size: 132K

            Image cache levels: 4

            Font Preview: Medium

            TextComposer: Latin

            Display: 1

            Display Bounds: top=0, left=0, bottom=768, right=1366

            OpenGL Drawing: Enabled.

            OpenGL Allow Old GPUs: Not Detected.

            OpenGL Drawing Mode: Basic

            OpenGL Allow Normal Mode: True.

            OpenGL Allow Advanced Mode: True.

            AIFCoreInitialized=1

            AIFOGLInitialized=1

            OGLContextCreated=1

            NumGPUs=1

            gpu[0].OGLVersion="3.0"

            gpu[0].MemoryMB=256

            gpu[0].RectTextureSize=16384

            gpu[0].Renderer="AMD Radeon HD 6310 Graphics"

            gpu[0].RendererID=38914

            gpu[0].Vendor="ATI Technologies Inc."

            gpu[0].VendorID=4098

            gpu[0].HasNPOTSupport=1

            gpu[0].DriverVersion="8.792.0.0"

            gpu[0].Driver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64. dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dl l"

            gpu[0].DriverDate="20101109000000.000000-000"

            gpu[0].CompileProgramGLSL=1

            gpu[0].TestFrameBuffer=1

            gpu[0].OCLPresent=0

            gpu[0].CUDASupported=0

            gpu[0].OCLBandwidth=0

            gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.00"

            gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[214748 3647]

            gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

            gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]

            gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

            gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

            gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

            gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

            gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

            gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

            gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

            gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

            gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

            gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

            gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

            gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

            gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

            gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

            gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

            gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

            gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

            License Type: Subscription

            Serial number: 90970506265709540202

            Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

            Temporary file path: C:\Users\Claire\AppData\Local\Temp\

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              Startup, 282.5G, 50.4G free

            Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

             

             

            Installed components:

               ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223

               adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

               AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

               AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804

               AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720

               AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

               AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911

               AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911

               AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911

               adobe_caps.dll   Adobe CAPS   7,0,0,21  

               AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223

               ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

               aif_core.dll   AIF   5.0   79.534508

               aif_ocl.dll   AIF   5.0   79.534508

               aif_ogl.dll   AIF   5.0   79.534508

               amtlib.dll   AMTLib (64 Bit)   7.0.0.249 BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50)   1.000000

               ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223

               AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

               AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

               Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223

               BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223

               boost_date_time.dll   DVA Product   7.0.0  

               boost_signals.dll   DVA Product   7.0.0  

               boost_system.dll   DVA Product   7.0.0  

               boost_threads.dll   DVA Product   7.0.0  

               cg.dll   NVIDIA Cg Runtime   3.0.00007  

               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

               CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

               CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

               CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223

               dvaaudiodevice.dll   DVA Product   7.0.0  

               dvacore.dll   DVA Product   7.0.0  

               dvamarshal.dll   DVA Product   7.0.0  

               dvamediatypes.dll   DVA Product   7.0.0  

               dvaplayer.dll   DVA Product   7.0.0  

               dvatransport.dll   DVA Product   7.0.0  

               dvaunittesting.dll   DVA Product   7.0.0  

               dynamiclink.dll   DVA Product   7.0.0  

               ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835

               FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511

               filter_graph.dll   AIF   5.0   79.534508

               icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               imslib.dll   IMSLib DLL   7.0.0.145  

               JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139

               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

               libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               LogSession.dll   LogSession   2.1.2.1785  

               mediacoreif.dll   DVA Product   7.0.0  

               MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029

               msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390

               pdfsettings.dll   Adobe PDFSettings   1.04  

               Photoshop.dll   Adobe Photoshop CC   CC  

               Plugin.dll   Adobe Photoshop CC   CC  

               PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.2.0.36  

               PSArt.dll   Adobe Photoshop CC   CC  

               PSViews.dll   Adobe Photoshop CC   CC  

               SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835

               ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835

               svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

               updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

               WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

             

             

             

             

            Required plug-ins:

             

             

               3D Studio 14.2.1 (14.2.1 x001)

               Accented Edges 14.2.1

               Adaptive Wide Angle 14.2.1

               Angled Strokes 14.2.1

               Average 14.2.1 (14.2.1 x001)

               Bas Relief 14.2.1

               BMP 14.2.1

               Camera Raw 8.3

               Camera Raw Filter 8.3

               Chalk & Charcoal 14.2.1

               Charcoal 14.2.1

               Chrome 14.2.1

               Cineon 14.2.1 (14.2.1 x001)

               Clouds 14.2.1 (14.2.1 x001)

               Collada 14.2.1 (14.2.1 x001)

               Color Halftone 14.2.1

               Colored Pencil 14.2.1

               CompuServe GIF 14.2.1

               Conté Crayon 14.2.1

               Craquelure 14.2.1

               Crop and Straighten Photos 14.2.1 (14.2.1 x001)

               Crop and Straighten Photos Filter 14.2.1

               Crosshatch 14.2.1

               Crystallize 14.2.1

               Cutout 14.2.1

               Dark Strokes 14.2.1

               De-Interlace 14.2.1

               Dicom 14.2.1

               Difference Clouds 14.2.1 (14.2.1 x001)

               Diffuse Glow 14.2.1

               Displace 14.2.1

               Dry Brush 14.2.1

               Eazel Acquire 14.2.1 (14.2.1 x001)

               Embed Watermark 4.0

               Entropy 14.2.1 (14.2.1 x001)

               Extrude 14.2.1

               FastCore Routines 14.2.1 (14.2.1 x001)

               Fibers 14.2.1

               Film Grain 14.2.1

               Filter Gallery 14.2.1

               Flash 3D 14.2.1 (14.2.1 x001)

               Fresco 14.2.1

               Glass 14.2.1

               Glowing Edges 14.2.1

               Google Earth 4 14.2.1 (14.2.1 x001)

               Grain 14.2.1

               Graphic Pen 14.2.1

               Halftone Pattern 14.2.1

               HDRMergeUI 14.2.1

               IFF Format 14.2.1

               Ink Outlines 14.2.1

               JPEG 2000 14.2.1

               Kurtosis 14.2.1 (14.2.1 x001)

               Lens Blur 14.2.1

               Lens Correction 14.2.1

               Lens Flare 14.2.1

               Liquify 14.2.1

               Matlab Operation 14.2.1 (14.2.1 x001)

               Maximum 14.2.1 (14.2.1 x001)

               Mean 14.2.1 (14.2.1 x001)

               Measurement Core 14.2.1 (14.2.1 x001)

               Median 14.2.1 (14.2.1 x001)

               Mezzotint 14.2.1

               Minimum 14.2.1 (14.2.1 x001)

               MMXCore Routines 14.2.1 (14.2.1 x001)

               Mosaic Tiles 14.2.1

               Multiprocessor Support 14.2.1 (14.2.1 x001)

               Neon Glow 14.2.1

               Note Paper 14.2.1

               NTSC Colors 14.2.1 (14.2.1 x001)

               Ocean Ripple 14.2.1

               Oil Paint 14.2.1

               OpenEXR 14.2.1

               Paint Daubs 14.2.1

               Palette Knife 14.2.1

               Patchwork 14.2.1

               Paths to Illustrator 14.2.1

               PCX 14.2.1 (14.2.1 x001)

               Photocopy 14.2.1

               Photoshop 3D Engine 14.2.1 (14.2.1 x001)

               Photoshop Touch 14.0

               Picture Package Filter 14.2.1 (14.2.1 x001)

               Pinch 14.2.1

               Pixar 14.2.1 (14.2.1 x001)

               Plaster 14.2.1

               Plastic Wrap 14.2.1

               PNG 14.2.1

               Pointillize 14.2.1

               Polar Coordinates 14.2.1

               Portable Bit Map 14.2.1 (14.2.1 x001)

               Poster Edges 14.2.1

               Radial Blur 14.2.1

               Radiance 14.2.1 (14.2.1 x001)

               Range 14.2.1 (14.2.1 x001)

               Read Watermark 4.0

               Reticulation 14.2.1

               Ripple 14.2.1

               Rough Pastels 14.2.1

               Save for Web 14.2.1

               ScriptingSupport 14.2.1

               Shake Reduction 14.2.1

               Shear 14.2.1

               Skewness 14.2.1 (14.2.1 x001)

               Smart Blur 14.2.1

               Smudge Stick 14.2.1

               Solarize 14.2.1 (14.2.1 x001)

               Spatter 14.2.1

               Spherize 14.2.1

               Sponge 14.2.1

               Sprayed Strokes 14.2.1

               Stained Glass 14.2.1

               Stamp 14.2.1

               Standard Deviation 14.2.1 (14.2.1 x001)

               STL 14.2.1 (14.2.1 x001)

               Sumi-e 14.2.1

               Summation 14.2.1 (14.2.1 x001)

               Targa 14.2.1

               Texturizer 14.2.1

               Tiles 14.2.1

               Torn Edges 14.2.1

               Twirl 14.2.1

               Underpainting 14.2.1

               Vanishing Point 14.2.1

               Variance 14.2.1 (14.2.1 x001)

               Variations 14.2.1 (14.2.1 x001)

               Water Paper 14.2.1

               Watercolor 14.2.1

               Wave 14.2.1

               Wavefront|OBJ 14.2.1 (14.2.1 x001)

               WIA Support 14.2.1 (14.2.1 x001)

               Wind 14.2.1

               Wireless Bitmap 14.2.1 (14.2.1 x001)

               ZigZag 14.2.1

             

             

            Optional and third party plug-ins: NONE

             

             

            Plug-ins that failed to load: NONE

            Flash:

               Adobe Exchange

               Kuler

            Installed TWAIN devices: NONE

            • 3. Re: Photoshop CC stops working whenever I save
              Noel Carboni Level 8

              Yes, thank you.

               

              I see one possible issue:

               

              Your display driver is dated 2010, which means it's WAY out of date.  I suggest you visit AMD.com and download/install the latest Catalyst driver release they have for your Radeon HD 6310 video card and Windows 7 x64 operating system.

               

              Everything else looks fine.

               

              -Noel 

              • 4. Re: Photoshop CC stops working whenever I save
                Klairz Level 1

                I updated the driver and so far it seemd to be working. Thanks!

                • 5. Re: Photoshop CC stops working whenever I save
                  Klairz Level 1

                  I was wrong, It's not working. It's still crashing.

                  • 6. Re: Photoshop CC stops working whenever I save
                    Trevor.Dennis Adobe Community Professional (Moderator)

                    Klairz wrote:

                     

                    Physical processor count: 2

                    Processor speed: 1596 MHz

                    Built-in memory: 2795 MB

                    Free memory: 918 MB

                    Memory available to Photoshop: 2246 MB

                    Memory used by Photoshop: 60 %

                    Image tile size: 132K

                    Image cache levels: 4

                     

                    How old is this computer?  If I am reading the specs correctly, you are very low on RAM, and have a 2 core CPU running at just 1596Hz.  I suspect your hardware is simply not up to using Photoshop CC.

                     

                    But you are using Windows 7 64bit, so it might be that you are using the 32 bit version of CC.  Find the 64 bit version of Photoshop, and go to Preferences > Performance and see if it shows more RAM.  I suspect the answer will be no, because you'd see 3500Mb if that was the issue.

                     

                    You also appear to have just the one drive, and it has only 50Mb free, so you are running into Scratch space issues.

                     

                    So the bad news is that you need a new computer.  The good news is that you are going to love your new computer.

                    • 7. Re: Photoshop CC stops working whenever I save
                      Noel Carboni Level 8

                      Trevor Dennis wrote:

                       

                      But you are using Windows 7 64bit, so it might be that you are using the 32 bit version of CC. 

                       

                      By the way,the first line of System Info says which version is being run:

                       

                      >Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

                       

                      -Noel

                      • 8. Re: Photoshop CC stops working whenever I save
                        Klairz Level 1

                        I got the computer mid-2011. I'm just frustrated because this wasn't an issue until the most recent update to CC.

                        • 9. Re: Photoshop CC stops working whenever I save
                          Curt Y Level 7

                          You are crashing on MediaCoreIF.DLL.  Did a search but could not find any smoking gun for that type of error.