-has a link to manage your membership which may help
Adobe contact information - http://helpx.adobe.com/contact.html
Next link has a "Chat Now" button near the bottom
After 45 minutes on hold I hung up on a call to customer care.
Your post does not answer the question posed.
Also, noticed in your reply email to me it is from "no reply" so how about a real email address that a paying customer can ACTUALLY send an email to?
You really ought to look at the contact.html page. It's all about a customer contacting themselves for help. (self help, faqs etc.)
I have wasted more than an hour this morning on Adobe's mistake.
Adobe employees are identified with STAFF next to their names... I am a MEMBER, just like you
I gave you the links I have
Oh...sorry. I thought I was communicating with an Adobe customer care person.
Thanks for trying to help.