1 Reply Latest reply on Feb 26, 2014 12:40 PM by Steve Werner

    Failure, interactive pdf sound function?


      I created book in InDesign CC with sound files attached. The sound feature on my interactive pdf document only works on some of the computers that I sent the document to. Some people get a sound icon which dosen't work, some recieve the file and the icon dosen't show at all, and for others it functions perfectly. How can I fix this?

        • 1. Re: Failure, interactive pdf sound function?
          Steve Werner Adobe Community Professional & MVP

          Unfortunately PDF interactivity can be a crap shoot. It all depends on what PDF reader the recipient is using. If they were all using Adobe Reader or Acrobat on a Mac or PC, there shouldn't be a problem. But if they're viewing on a tablet like iPad, most PDF readers don't support sound/video. And if they're using a free reader like Preview on a Mac, it would 't work either. Ideally, get them to download free Adobe Reader or purchase PDF Expert ($9.99) for iPad.