13 Replies Latest reply on Mar 14, 2014 10:48 AM by jcanepa

    Fields dont match on return to FormsCentral

    Verified

      I have a fillable and submitable form on my web site. The problem is that when my responses are sent the questions show up in order but the reponses are backwards making the form useless. For example... questions, drop downs and form fields are 1-46 in correct order. Answers are recorded 46-1 and do not match the question answered. I have typed, deleated, retyped and redon the form several times and am wondring if anyone knows what I am doing wrong or how to fix it. Thanks

        • 1. Re: Fields dont match on return to FormsCentral
          jcanepa Adobe Employee

          Set me (jcanepa@adobe.com) as a Co-author to your form and I will take a look at it.  To share the form follow the steps at: http://forums.adobe.com/docs/DOC-2462

           

           

          --

           

          Jeff Canepa

          Software Quality Engineer

          Adobe Systems, Inc.

          jcanepa@adobe.com

          1 person found this helpful
          • 2. Re: Fields dont match on return to FormsCentral
            Verified Level 1

            I see you are no longer viewing. Were you able to do anything? it loks the same on my end.

            • 3. Re: Fields dont match on return to FormsCentral
              jcanepa Adobe Employee

              After looking the file over I have come to a couple of conclusions.  First, there is a bug.  Fields should not be in reverse order.  Worse, some fields are imported out of sequence within the reverse order.  With your permission I would like to enter a bug defect and include your file.  Is this acceptable?

               

              Aside from the order of the fields in the Responses tab, some other issues I uncovered are:

              • Fields Text 4 and Text 6 are marked as Read Only
              • Drop Down 45 has no border
              • On Page 5 there is a hidden button with no purpose (Button 2)

               

              To fix these issues will need Acrobat Pro and the original form (ie, the copy before you submitted it to FormsCentral).

               

              -Jeff

              • 4. Re: Fields dont match on return to FormsCentral
                Verified Level 1

                I noticed those issues popping up when I was working with the form on one of the revisions. There should be no button on page two. Only buttons are rest on page one and print and submit on bottom of last page. I don't think that I have the original and I don't even know what the file name was. I will look and see if I can find the original form. Could I save it as a copy (like you need to do to edit after the form is set?)

                 

                Date: Wed, 26 Feb 2014 16:48:55 -0800

                From: forums_noreply@adobe.com

                To: cbh02@msn.com

                Subject: Fields dont match on return to FormsCentral

                 

                 

                 

                 

                 

                 

                      

                           

                           

                           

                    Re: Fields dont match on return to FormsCentral

                 

                 

                    created by Jeff Canepa in FormsCentral - View the full discussion

                 

                 

                 

                After looking the file over I have come to a couple of conclusions.  First, there is a bug.  Fields should not be in reverse order.  Worse, some fields are imported out of sequence within the reverse order.  With your permission I would like to enter a bug defect and include your file.  Is this acceptable?

                Aside from the order of the fields in the Responses tab, some other issues I uncovered are:

                Fields Text 4 and Text 6 are marked as Read OnlyDrop Down 45 has no borderOn Page 5 there is a hidden button with no purpose (Button 2) To fix these issues will need Acrobat Pro and the original form (ie, the copy before you submitted it to FormsCentral).

                -Jeff

                 

                 

                 

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                • 5. Re: Fields dont match on return to FormsCentral
                  Verified Level 1

                  I noticed those issues popping up when I was working with the form on one of the revisions. There should be no button on page two. Only buttons are rest on page one and print and submit on bottom of last page. I don't think that I have the original and I don't even know what the file name was. I will look and see if I can find the original form. Could I save it as a copy (like you need to do to edit after the form is set?)

                   

                  Date: Wed, 26 Feb 2014 16:48:55 -0800

                  From: forums_noreply@adobe.com

                  To: cbh02@msn.com

                  Subject: Fields dont match on return to FormsCentral

                   

                   

                   

                   

                   

                   

                        

                             

                             

                             

                      Re: Fields dont match on return to FormsCentral

                   

                   

                      created by Jeff Canepa in FormsCentral - View the full discussion

                   

                   

                   

                  After looking the file over I have come to a couple of conclusions.  First, there is a bug.  Fields should not be in reverse order.  Worse, some fields are imported out of sequence within the reverse order.  With your permission I would like to enter a bug defect and include your file.  Is this acceptable?

                  Aside from the order of the fields in the Responses tab, some other issues I uncovered are:

                  Fields Text 4 and Text 6 are marked as Read OnlyDrop Down 45 has no borderOn Page 5 there is a hidden button with no purpose (Button 2) To fix these issues will need Acrobat Pro and the original form (ie, the copy before you submitted it to FormsCentral).

                  -Jeff

                   

                   

                   

                       Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6161039#6161039

                       Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6161039#6161039

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                  • 6. Re: Fields dont match on return to FormsCentral
                    Verified Level 1

                    Jeff,

                    First off, thanks for your time and help on this. It has been my sore spot for the last 2 days! Just so you know I went to Forms Central and did a 'Save Copy' of the form. I made changes on that form which cleared all of the problems regarding boxes and buttons et. I have not put that revised and corrected copy up yet because I don't want to screw up something on your end. Now if we can just fix that bug!! I guess it's a good thing I found it before someone else had to deal with it.

                    I am going home now but will check my laptop for any emails in case I need to do something for you. Thanks again!

                     

                    From: cbh02@msn.com

                    To: jive-2031634016-1dijm-2-3o1vz@mail.forums.adobe.com

                    Subject: RE: Fields dont match on return to FormsCentral

                    Date: Wed, 26 Feb 2014 18:01:47 -0800

                     

                     

                     

                     

                    I noticed those issues popping up when I was working with the form on one of the revisions. There should be no button on page two. Only buttons are rest on page one and print and submit on bottom of last page. I don't think that I have the original and I don't even know what the file name was. I will look and see if I can find the original form. Could I save it as a copy (like you need to do to edit after the form is set?)

                     

                    Date: Wed, 26 Feb 2014 16:48:55 -0800

                    From: forums_noreply@adobe.com

                    To: cbh02@msn.com

                    Subject: Fields dont match on return to FormsCentral

                     

                     

                     

                     

                     

                     

                          

                               

                               

                               

                        Re: Fields dont match on return to FormsCentral

                     

                     

                        created by Jeff Canepa in FormsCentral - View the full discussion

                     

                     

                     

                    After looking the file over I have come to a couple of conclusions.  First, there is a bug.  Fields should not be in reverse order.  Worse, some fields are imported out of sequence within the reverse order.  With your permission I would like to enter a bug defect and include your file.  Is this acceptable?

                    Aside from the order of the fields in the Responses tab, some other issues I uncovered are:

                    Fields Text 4 and Text 6 are marked as Read OnlyDrop Down 45 has no borderOn Page 5 there is a hidden button with no purpose (Button 2) To fix these issues will need Acrobat Pro and the original form (ie, the copy before you submitted it to FormsCentral).

                    -Jeff

                     

                     

                     

                         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6161039#6161039

                         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6161039#6161039

                         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6161039#6161039. In the Actions box on the right, click the Stop Email Notifications link.

                          

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                    • 7. Re: Fields dont match on return to FormsCentral
                      jcanepa Adobe Employee

                      I have a copy of the pdf file that is causing the bug under discussion.  If you have a revision of the file that is working, then by all means go ahead and use it. 

                       

                      -Jeff

                      • 8. Re: Fields dont match on return to FormsCentral
                        Verified Level 1

                        Thanks Jeff. I will try it out when I get to the office tomorrow and let you know if I need help. Thanks for your time and good work on figuring out the problem. One question... if I load the form with my corrections will the answers line up with the questions properly?

                         

                        Sent from my Verizon Wireless 4G LTE DROID

                        • 9. Re: Fields dont match on return to FormsCentral
                          Verified Level 1

                          Hey Jeff,

                          You were helping me yesterday with the bug problem which made my forms answer backwards. I tried all day again to get it to work even using the file you sent me. Did they get the problem corrected or am I supposed to enter the questions back to front. None of the questions copied on to the file you attached. Any advise or update would be greatly appreciated. Thanks

                           

                          Date: Wed, 26 Feb 2014 20:41:47 -0800

                          Subject: Re: Fields dont match on return to FormsCentral

                          From: cbh02@msn.com

                          To: jive-2031634016-1dijm-2-3o22i@mail.forums.adobe.com

                           

                           

                           

                           

                           

                           

                           

                           

                          Thanks Jeff. I will try it out when I get to the office tomorrow and let you know if I need help. Thanks for your time and good work on figuring out the problem. One question... if I load the form with my corrections will the answers line up with the questions

                          properly?

                           

                           

                           

                          Sent from my Verizon Wireless 4G LTE DROID

                          • 10. Re: Fields dont match on return to FormsCentral
                            jcanepa Adobe Employee

                            It will be at least a couple of weeks before a fix would be posted.  In the mean time what I would advise it to change the order of the columns in the Responses Table.  To do this you "grab" the column and drag it to the location you want it to be in. 

                             

                            -Jeff

                            1 person found this helpful
                            • 11. Re: Fields dont match on return to FormsCentral
                              Verified Level 1

                              Thanks. I wasn't sure on how to do that!

                               

                              Date: Fri, 28 Feb 2014 10:38:36 -0800

                              From: forums_noreply@adobe.com

                              To: cbh02@msn.com

                              Subject: Fields dont match on return to FormsCentral

                               

                               

                               

                               

                               

                               

                                    

                                         

                                         

                                         

                                  Re: Fields dont match on return to FormsCentral

                               

                               

                                  created by Jeff Canepa in FormsCentral - View the full discussion

                               

                               

                               

                              It will be at least a couple of weeks before a fix would be posted.  In the mean time what I would advise it to change the order of the columns in the Responses Table.  To do this you "grab" the column and drag it to the location you want it to be in. 

                              -Jeff

                               

                               

                               

                                   Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6167276#6167276

                                   Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6167276#6167276

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                              • 12. Re: Fields dont match on return to FormsCentral
                                Verified Level 1

                                Jeff,

                                I was wondering if you knew or could fin out if this situation has been fixed yet. I want to use it for a couple other forms but I don't want to have to go through the hassle of making the answers match the questions.

                                Thanks for your time and help.

                                 

                                From: cbh02@msn.com

                                To: jive-1350708940-1dijm-2-3o6p8@mail.forums.adobe.com

                                Subject: RE: Fields dont match on return to FormsCentral

                                Date: Fri, 28 Feb 2014 12:23:39 -0800

                                 

                                 

                                 

                                 

                                Thanks. I wasn't sure on how to do that!

                                 

                                Date: Fri, 28 Feb 2014 10:38:36 -0800

                                From: forums_noreply@adobe.com

                                To: cbh02@msn.com

                                Subject: Fields dont match on return to FormsCentral

                                 

                                 

                                 

                                 

                                 

                                 

                                      

                                           

                                           

                                           

                                    Re: Fields dont match on return to FormsCentral

                                 

                                 

                                    created by Jeff Canepa in FormsCentral - View the full discussion

                                 

                                 

                                 

                                It will be at least a couple of weeks before a fix would be posted.  In the mean time what I would advise it to change the order of the columns in the Responses Table.  To do this you "grab" the column and drag it to the location you want it to be in. 

                                -Jeff

                                 

                                 

                                 

                                     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6167276#6167276

                                     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6167276#6167276

                                     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6167276#6167276. In the Actions box on the right, click the Stop Email Notifications link.

                                      

                                           Start a new discussion in FormsCentral at Adobe Community

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                                • 13. Re: Fields dont match on return to FormsCentral
                                  jcanepa Adobe Employee

                                  I do not have a date for a fix.