What operating system?
Are you able to save changes to Preferences? (close and reopen OS and the changes still stand)
It sounds like a permissions issue - especially if you are using a Mac as we have seen a few such cases.
I'm having the exact same problem. So, like... what are we supposed to do? I am sitting here waiting on live chat for the last 30 minutes. Mac OS X 10/7/5. Please... someone... anyone???
What OS are you running? I have read some Mac user have problems doing some things because of file system permissions.
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Okay, just solved this problem thanks to Live Chat. It is indeed a permissions issue. We went to the ~/Library folder, then to Application Support/Adobe, then set all permissions to Read&Write, PLUS we hit the + key and did the same for all available accounts. Then we performed this same maneuver in the /Library/Application Support/Adobe folder, then again in the ~/Library/Preferences folder. Three folders in all. Make sure you hit that + key, that's where my permissions were not set to Read&Write. Hope this helps anyone in the same boat.
And by the way am running OS X 10.7.5, Photoshop CC 14.2.1.