Welcome to Adobe Forum,
Please try these steps:
1) Sign out of the Creative Cloud app
2) delete the opm.db file*
3) update to the latest version of the Creative Cloud app.
*On Windows 7, the opm.db file is located here:
*On a Mac, go here:
- Mac OS: You can locate the OPM.db file in the \User\\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion. - http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
- Windows: You can locate the OPM.db file in the :\Users\\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7. -http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html
Please let us know if it worked.
This only works for an hour or a day and if you go over all the forums regarding this problem Adobe should know this
I'm asked to sign in to Acrobat, (ir)regularly, even when not online. Messed up a client presentation - could not show the pdf I prepared, had to use Apple's Preview app. Unacceptable.
Our chat was cut-off, solved the problem with your colleague Basavakumar
Thanks - Jan