6 Replies Latest reply on Mar 2, 2014 11:00 AM by the_wine_snob

    DVD Burning Problem

    Aledpost

      Hi everyone,

       

      i have just joined as i bought premiere elements 12 today.

       

      unfortunately i am trying to burn a dvd and it stops 24% of the way through the burn progress with the follwoing error

       

      internal software error:/premiere/elements/molecules/pre-mediacore/External/AuthorScript/Source

       

      has anyone else had this problem and how did you overcome it?

        • 1. Re: DVD Burning Problem
          the_wine_snob Level 9

          Welcome to the forum.

           

          Can you tell us a bit more, so that we can help you?

           

          1. What OS version are you running PrE 12 on?
          2. Please tell us a bit more about your computer?
          3. Tell us about the Video (and any Still Assets) that you have on your Timeline?
          4. The Duration of that Timeline will be important too?
          5. Are there any gaps in the Video, on the Timeline - gaps that are not covered by other Video, a Title, or perhaps a Stil?
          6. Are you using Menus - if so, which ones?
          7. Do you have a Stop Marker at the end of your Timeline? If so, remove it, as it is not needed, and can cause problems?
          8. How close are any Scene Markers - they need to be at least a few seconds apart?
          9. Can you Burn to Folder with this Project?

           

          That will be a very good start.

           

          Good luck,

           

          Hunt

          • 2. Re: DVD Burning Problem
            Aledpost Level 1

            Thanks for your reply Bill.

             

            1. i am running OZ X vers 10.9.2
            2. i have a 1 year old 21 inch imac - 2.7Ghz Intel Core I5 with 8 GB 1600 Mhz DDR3 and NVIDIA GeForce GT 640M 512 graphics
            3. i have 4 clips (mp4) shot with a go pro
            4. the timeline is 55 min long
            5. there are no gaps in the timeline - other tahn between clips
            6. i am using the faux widescreen menu
            7. i have removed the stop market at the end
            8. all sceme markers area minimum of 55 secons apart
            9. i can burn to folder - but cant seem to find teh folder afterwards !

             

            any advice to resolve this would be appreciated

             

            aled

            • 3. Re: DVD Burning Problem
              the_wine_snob Level 9

              Aled,

               

              5. there are no gaps in the timeline - other tahn between clips

              Here, do you mean actual gaps, or that the Clips are butted up to each other?

               

              7. i have removed the stop market at the end

              This is likely the cause of the problem. See below for more thoughts on that Stop Marker

               

              9. i can burn to folder - but cant seem to find teh folder afterwards !

              This is great news! Now, when you do Burn to Disc, you have the option to choose the Destination folder, though that does not really stand out all that well. Start the Share>Burn to Folder process again, and when you get to the info dialog box, look closely to see what the last Destination folder was used. You can then exit out, so you do not have to do that again. In Finder, just navigate to that Destination folder, and you should see a VIDEO_TS (at least that is how it appears on a PC), folder, which should have IFO, BUP and VOB files inside. You could use a burning utility, like Toast for the Mac, to do the physical burn.

               

              However, if you did have a Stop Marker at the end of the Timeline, the one that you removed, then you can probably do the Burn to Disc now.

               

              Good luck, and let us know of your progress.

               

              Hunt

              • 4. Re: DVD Burning Problem
                John T Smith Adobe Community Professional & MVP

                >no gaps in the timeline - other tahn between clips

                 

                You want NO gaps... not even between clips

                 

                >can burn to folder - but cant seem to find teh folder afterwards

                 

                Well... what does it say on the screen when you select the name and location of your folder writing?

                • 5. Re: DVD Burning Problem
                  Aledpost Level 1

                  All sorted now - thank you for the advice Bill

                   

                  aled

                  • 6. Re: DVD Burning Problem
                    the_wine_snob Level 9

                    Aledpost,

                     

                    Great news, and thank you for reporting your success!

                     

                    Happy editing,

                     

                    Hunt