3 Replies Latest reply on Feb 28, 2014 9:43 AM by schampion

    Problems using illustrator

    schampion

      I downloaded creative cloud and now I'm trying to open a file in illustrator and everytime it opens the file, I get an error message that says illustrator stopped working?!?!?!?! Help!! I really need to update a file in illustrator

        • 1. Re: Problems using illustrator
          Devendra Kumar Adobe Employee

          Hello,

           

          Please try holding Cmd-Opt-Ctrl-Shift when restarting AI on a Mac or Alt-Crtl-Shift on a PC to reset the preferences to the factory defaults.

           

          Now check if you get the same issue, then please create a OS user account and try in that.

           

          Regards,

          Devendra

          1 person found this helpful
          • 2. Re: Problems using illustrator
            schampion Level 1

            I'm using a PC but it won't even let me open Illustrator.  It immediately shuts it down and says there was error.

             

            Date: Fri, 28 Feb 2014 01:09:24 -0800

            From: forums_noreply@adobe.com

            To: carrsteph@hotmail.com

            Subject: Problems using illustrator

             

             

             

             

             

             

                  

                       

                       

                       

                Re: Problems using illustrator

             

             

                created by Devendar_kumar in Adobe Creative Cloud - View the full discussion

             

             

             

            Hello,

            Please try holding Cmd-Opt-Ctrl-Shift when restarting AI on a Mac or Alt-Crtl-Shift on a PC to reset the preferences to the factory defaults.

            Now check if you get the same issue, then please create a OS user account and try in that.

             

            Regards,

            Devendra

             

             

             

             

                 Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6165588#6165588

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            • 3. Re: Problems using illustrator
              schampion Level 1

              I can't even open it.  Every time I open Illustrator, it immediately shuts down and say Adobe Illustrator has stopped working. I need to fix this ASAP.

               

              Date: Fri, 28 Feb 2014 01:09:24 -0800

              From: forums_noreply@adobe.com

              To: carrsteph@hotmail.com

              Subject: Problems using illustrator

               

               

               

               

               

               

                    

                         

                         

                         

                  Re: Problems using illustrator

               

               

                  created by Devendar_kumar in Adobe Creative Cloud - View the full discussion

               

               

               

              Hello,

              Please try holding Cmd-Opt-Ctrl-Shift when restarting AI on a Mac or Alt-Crtl-Shift on a PC to reset the preferences to the factory defaults.

              Now check if you get the same issue, then please create a OS user account and try in that.

               

              Regards,

              Devendra

               

               

               

               

                   Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6165588#6165588

                   Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6165588#6165588

                   To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6165588#6165588. In the Actions box on the right, click the Stop Email Notifications link.

                    

                         Start a new discussion in Adobe Creative Cloud at Adobe Community

                For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.