10 Replies Latest reply: Mar 11, 2014 4:09 AM by Missteach

Why DO I Have To Be Constantly Connected To Internet To Use CC ?

Missteach Feb 28, 2014 8:38 AM

From around a week ago, I have had to constantly sign in and validate the CC software. Every time.

I close a program. Use it 10 minutes later. I have to validate again.

This is happening every single time I use any CC prog. Why?

I see odd messages stating my 'Trial Is Over'. What Trial? I pay monthly.

1. Re: Why DO I Have To Be Constantly Connected To Internet To Use CC ?

twenty_one Feb 28, 2014 8:54 AM (in response to Missteach)

This appears to be a huge problem affecting a large number of users. Myself included:

http://forums.adobe.com/thread/1416330?tstart=0

Adobe should have noticed by now (with all the staff members on this forum), so let's hope they're working on it.
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2. Re: Why DO I Have To Be Constantly Connected To Internet To Use CC ?

John T Smith Feb 28, 2014 9:09 AM (in response to Missteach)

Asked to sign in after paying
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

One fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
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3. Re: Why DO I Have To Be Constantly Connected To Internet To Use CC ?

Missteach Feb 28, 2014 1:55 PM (in response to Missteach)

I've been asked to sign in to validate PS CC and DW CC around 15 times today. Each time I'm either told my trial is at an end; my trial is about to start; or I'm already signed in to two PCs. I'm not! It's on 1 PC and has only ever been on one PC since last April!!!

Why can't Adobe remember this?

Will Adobe remember to take my monthly payment as usual?
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4. Re: Why DO I Have To Be Constantly Connected To Internet To Use CC ?

Missteach Mar 3, 2014 2:40 AM (in response to Missteach)

I am still constantly asked to sign in. Why can't adobe remember this?

Every time I use a CC program, I am told my 'trial' is at an an end, or my trial will now begin!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am not using a trial. I have been paying monthly since last April.

I think new users need to be aware that you can't now actually use CC unless you are connected to the internet. There is no possibility of using it off line.
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5. Re: Why DO I Have To Be Constantly Connected To Internet To Use CC ?

Missteach Mar 3, 2014 5:59 AM (in response to Missteach)

Another two times I've had to sign in via the internet in the last hour.

When did adobe change the policy that CC now has to ALWAYS BE CONNECTED to the internet?
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6. Re: Why DO I Have To Be Constantly Connected To Internet To Use CC ?

Missteach Mar 3, 2014 9:36 AM (in response to Missteach)

Three more times since the last post. One for Dreamweaver, one for Audition and one for Acrobat.

CC is now unusable if not connected to the internet. You might think this is no problem - but, as a teacher, I don't always have an internet connection. Therefore, CC does not work.
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7. Re: Why DO I Have To Be Constantly Connected To Internet To Use CC ?

Missteach Mar 4, 2014 6:57 AM (in response to Missteach)

Same issues again today.

This time I also see a message stating I have CC running on more than 2 PCs.

No I don't. I have it on one. And have only ever had it on one.

I notice also it says on the adobe website that they insist CC can run without the internet. Clearly, it can't. You have to be connected to it to make it work. And it is not convenient to always have to be connected to the internet to make the progams work.
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8. Re: Why DO I Have To Be Constantly Connected To Internet To Use CC ?

Missteach Mar 4, 2014 8:36 AM (in response to Missteach)

Another 'Trial Over' message just occured. Click here to 'Start Trial'.
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9. Re: Why DO I Have To Be Constantly Connected To Internet To Use CC ?

Missteach Mar 4, 2014 8:44 AM (in response to Missteach)

And again. And have to register again.
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10. Re: Why DO I Have To Be Constantly Connected To Internet To Use CC ?

Missteach Mar 11, 2014 4:09 AM (in response to Missteach)

And it's back. For no apparent reason, all CC progs worked without constantly telling me to run as a trial for past 5 days.

Now, inexplicably, Audition, Acrobat Pro and Dreamweaver tell me I'm running a trial and have only 22 days remaining!!!!!

Why do I pay for this if it doesn't work and is so unreliable?
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