1 Reply Latest reply on Feb 28, 2014 1:42 PM by Eshant_Jindal

    Download Error on Apps page

    ChrisPritchard

      I'm trying to load my apps page through Adobe Cloud but it isnt loading, instaed I get the Download Error sign. I seem to be online ok?

      My OS is OSX 10.8.5

       

      Also does my Subscription allow for 2 users or just one?

        • 1. Re: Download Error on Apps page
          Eshant_Jindal JapanEmployeeModerator

          Hi Chris,

           

          You can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership.

           

          For Download Error.

          Try the following steps and let us know if it helps:

           

           

          • Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.

           

          • Once done please rename OOBE Folder from these locations to OOBE.old

               MAC: Macintosh HD>Library>Applciation support>Adobe>OOBE

          • Go to creative.adobe.com -> Download Center -> Download Creative Cloud

           

          Let me know if it helps.

           

          Thanks!

          Eshant