1 Reply Latest reply on Mar 1, 2014 4:00 AM by Mike M

    Why can't I install Flash Player 12 on my newish Macbook Pro??

    CristinaRutter

      I can't install Flash player on my Mac: Newish Macbook pro running 10.8.5, Safari Version 6.1, trying to install Flash player v12. Have tried every single troubleshooting suggestion from Adobe, uninstalling old player, allowing popup windows, re-starting, trying different days, tried Firefox, always get "General installation error" I'm out of ideas!

        • 1. Re: Why can't I install Flash Player 12 on my newish Macbook Pro??
          Mike M Level 6

          Your troubles aren't coming from Flash Player.

          You're missing a file that was made visible by the 10.8.5 update. Hundreds of thousands of Mac users all over the world deleted it, not knowing what it was. It causes this when it's missing.

           

          Download this file: "Secrets" pereference pane

          It'll allow you to see hidden files on your system

          1.jpg

          And this one: mach_kernel.zip

          It's the missing file from the update that's causing the problem.

          8.jpg

          Install Secrets, and open your System Preferences.

          2.jpg

          Open the Secrets Preference Pane, and check "Show hidden files"

          3.jpg

          You'll need to press the "Quit this" button,

          4.jpg

          and restart Finder, by right clicking the Dock icon.

          5.jpg

          Then, place the mach_kernel.zip file in the Mac HD directory,

          6.jpg

          and unzip it. You should see a "faded" mach_kernel file appear.

          7.jpg

          Trash the zip file.

          Reopen your System Preferences and uncheck "Show Hidden files".

          Instead of quitting Finder and relaunching it, reboot your Mac.

          Your Flash Player installer won't quit anymore.