Did you purchased Premiere Elements 11 from an Adobe download? If so, did you double check http://www.adobe.com Welcome AlaskaBreeCharlie/My Orders and My Products for the download? Or, did you have an installation disc instead?
Depending on the circumstances, you could contact Adobe via its Adobe Chat to inquire about getting additional Premiere Elements 11 download
Click on the above link. When it opens, click on the statement "I still need help" to bring up the Adobe Chat to discuss
"Orders, Refunds, and Exchanges".
Also, you might consider downloading the Premiere Elements 11 tryout from the following web site and inserting your purchased Premiere Elements 11 serial number in it.
It is important that you read carefully the Note: Very Important Instructions message at the web site. Otherwise, you will run into Access Denied message.
Please review and let us know the outcome.
Thanks for this.
I re downloaded it from the website you suggested and all is working.
Thanks for the follow up with the good news that you can now move forward with your Premiere Elements 11 projects.
Please let us know if you have questions or need clarification on any aspects of your Premiere Elements workflows.