I am unable to reproduce the crash on Windows 8.1.
Which version of Windows are you running?
Can you post a sample image here that produces the crash?
I’m on Windows 7 SP1, 64-bit version. So far as I know, I’m current on windows updates.
A sample image can be found at https://www.dropbox.com/sh/izcl857d37fmtdc/sGj2wuG3LF
Of course, it is possible that some other codec on my computer is the cause of the crash. However, I know for certain that
- When I uninstall DNG Codec 2.0, I get no thumbnails for these images and no crash.
- When I (re)install DNG Codec 2.0, Windows Explorer crashes the moment I navigate to the folder that contains these images.
- I have found no problem with DNG files created from other manufacturers’ raw files.
Thank you for providng the sample image.
I was unable to reproduce the crash on Windows 7.
What does the Windows crash log indicate (crash in Explorer, DNG, something else)?
Do you know off-hand which codecs you have installed in addition to DNG?
It says: Com Surrogate has stopped working
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bca54
Fault Module Name: StackHash_4720
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000374
Exception Offset: 00000000000c4102
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 4720
Additional Information 2: 4720d543f7044e62025d399a13bcfcd8
Additional Information 3: 9a50
Additional Information 4: 9a50d833928e28eee7873d9ca952fa7f
The only other software I know about that might involve codecs is the Nikon NEF codec (http://www.nikonimglib.com/nefcodec/). I also have Picasa installed, but the problem persists even if I uninstall Picasa.
This problem occurs on two separate machines, although admittedly they are similarly configured.
Oh, wait: I also have the Microsoft codec pack (http://www.microsoft.com/en-us/download/details.aspx?id=26829) as well as the xiph.org Open Codecs package. I believe that the latter are solely for audio and video, not for still images.
I also have a Sony raw codec, but I can't see why it would get involved either in Fuji raw files or DNG files. In any event, I unstalled it as a precaution; the crashed continued.
Thanks for providing the information about codecs installed on your systems.
I was able to reproduce a crash in the Explorer (though no crash log is produced) after installing the Nikon NEF codec. If I uninstall the NEF codec, the crash goes away.
I will log a bug internally. However, I cannot guarantee it will be addressed by the time 8.4 is officially released.
That's fantastic news! I'll see if uninstalling the NEF codec makes the problem go away here. If it does, can I assume either that Adobe will fix the problem, if it's a bug in the DNG codec, or that you will confer with Nikon and get them to fix the problem in their codec?
Yes, once we have a better idea of the core cause we can determine the best way to address it.
Thank you. Meanwhile, it appears that the NEF codec is not actually necessary on my system, because my only Nikon camera is a (wonderful!) 5-year-old D700, and that camera has been around long enough that the Microsoft camera codec pack supports it. So my preliminary test shows that even if I uninstall the Nikon codec, I can continue to display NEF files and the crash goes away.
This workaround would not help someone with a more recent Nikon camera, but unfortunately for Nikon, their D700 is so good that I feel no urge to replace it.