1 Reply Latest reply on Mar 2, 2014 11:47 AM by John T Smith

    Serial number you provided is valid, but a qualifiying product could not be found on this computer

    Maximilliankat123

      I had Acrobat XI Pro installed on my old computer.

      I downloaded a trial version on my new computer and ended my product key.

      The software downloaded and installed but when I go to use it I get this message "Serial number you provided is valid, but a qualifiying product could not be found on this computer".

      Apparently this is due to my product key being an upgrade licence (I had a previous version of Acrobat before I upgraded on my old machine.

      How do I get XI to work on my new machine?