5 Replies Latest reply on Mar 20, 2014 9:40 AM by fgregor

    i made a product in exchange that i can not delete

    Markosg

      i made a product in exchange but i made only trial.

      i get the message that i have to have the full version also and then the free trial.

      the product that i made i already publish it and now i retracted it and now

      i cannot edit it or delete it?

      and if i made a new one it says that there is a similar product and cannot be published.

      what can i do?

      Thanks

      Markos

        • 1. Re: i made a product in exchange that i can not delete
          Carl Sun Level 4

          I am uncertain about what you have done exactly. Please correct me if my understanding is wrong.

           

          You created a full product and corresponding trial product. You published both (?) and then you retracted the full product. Now you wanted to edit or delete the full product but you couldn't. You created a new product but can't publish it because you used the same id as the old one.

           

          Please provide your extension name so that we can check it.

          • 2. Re: i made a product in exchange that i can not delete
            Markosg Level 1

            Hello and thank you for your answer.

            My extension name is ''Markosg'' or ''markosg@hotmail.com''

             

            the case is like this:

            Unfortunately i did not now that i have to upload also the full product so

            i uploaded only the trial version.

            i published it (trial version) and i saw (after some little problems discussed previously)

            that i have to publish also the full version.

            so i retracted the product and i tried to correct the problem but i did not see the

            edit symbol or the delete symbol (for me to start again)!

             

            the new product i created it because i had the public/private state problem

            and before i get the message of (i have to upload the full version).

            but it did not uploaded it because it said that i had a similar product and cannot publish.

            i also changed the name of the product and the name of the script but

            nothing.

            in the new product i saw the delete symbol so i  deleted it.

             

            now as i mention above i can neither edit the current (retracted though) product nor delete it!

            i attach the screeshot!

            thank you

            Markos Galonis

             

            Screen shot 2014-03-03 at 11.22.57 AM.png
            • 3. Re: i made a product in exchange that i can not delete
              fgregor Adobe Employee

              Hi Markos,

               

              Thanks for getting in touch. Can you please try again now? The option to delete should now be visible for this product.

               

              Do let us know if you experience any further issues.

               

              Many thanks,

              Fraser

              • 4. Re: i made a product in exchange that i can not delete
                Markosg Level 1

                Hello Gregor

                 

                i created it and i uploaded and now it has been approved!

                 

                i created the paid version and the trial version.

                at first i could see and the published version both products now i can see

                only one that has the price and a grey dot at the trial column.

                 

                i cannot find the product in the marketplace? where it should be found

                in order to see how people will see and interact with it?

                because in the preview link that product give it does not have

                the buttons for donwload or buy in it (if am i correct)?

                 

                Thanks

                Markos

                • 5. Re: i made a product in exchange that i can not delete
                  fgregor Adobe Employee

                  Hello Markos,

                   

                  Great - glad to hear you've got your product published.

                   

                  Your product is visible in Adobe Exchange - for example, in the Adobe Exchange Panel in Photoshop CC, it currently appears as the third product when you sort by "newest".

                  eye.JPG

                  Clicking on the product in the grid gives you the option to "Try" or "Buy".

                   

                  For the time being, the main place that all users will be able to find your product is in the Adobe Exchange Panel, shown above. Please contact us by email if you need more help with this (just reply to your "<prodcut> has been approved on Adobe Exchange" email).

                   

                  Best wishes,

                  Fraser