11 Replies Latest reply on Mar 5, 2014 11:48 AM by Noel Carboni

    Help Photoshop CC keeps Stalling or Working


      Photoshop CC tends to stall when I go to do something.  This can be with anything from using a brush to selecting a layer to saving.  I can't figure out why.


      Also, Photoshop CC tends to quit working and wants to close.  It doesn't give me a reason.  Sometimes it will save where I was and when I reopen it, everything is there like nothing happened.  Today on the other hand... I was batch processing several pictures with an action that was I created and recorded.  It was saved under Default Actions menu. When Photoshop CC decided to quit today, I closed it like normal and then reoped it.  I opened the pictures that I had left and went to start the batch process but the Action that I had created was gone.


      There has been a couple other times where Photoshop CC has not saved where it was when it quit working and I had lost the work that I had done.


      Can anyone tell me what is going on?


      It is very speratic and doesn't seem to matter if I have other programs open or not.


      I would like to add that it normally works just fine and then it decides to give me problems!  I cannot give a particular time that any of this happens for every single time it does happen, whether stalling/hesitating or quiting.

        • 1. Re: Help Photoshop CC keeps Stalling or Working
          Noel Carboni Level 8

          You haven't really given enough information for a detailed diagnosis of what might be going wrong.


          Possibly the first step to doing so would be to go into Help - System Info, copy what's there, and paste it into a post here.  Yes, it's long, but it can help reveal problems to those in the know.


          It could be something as simple as not having loaded the latest update of Photoshop or a driver, to something like misconfiguring your RAM or scratch allocations, to even conflicting plug-ins.



          • 2. Re: Help Photoshop CC keeps Stalling or Working
            PhotographyByChar Level 1

            The last time I updated Photoshop was 12 days ago.  The Cloud doesn't show a new update for it.  Do you want everything under Hardware Resources, Components and Software Environment too?


            Here is the 1st screen for System Summary:

            System Summary.jpg

            • 3. Re: Help Photoshop CC keeps Stalling or Working
              Noel Carboni Level 8

              I was thinking more of the Help - System Info menu entry inside Photoshop.



              • 4. Re: Help Photoshop CC keeps Stalling or Working
                Curt Y Level 7

                Like Noel said not much info to go on.  Does PS see the 10 gig ram or are you loaded on 32 bit program?


                Video card and direr big issue.  Have you updated recently from makers site?

                • 5. Re: Help Photoshop CC keeps Stalling or Working
                  PhotographyByChar Level 1

                  Sorry about that.  Here is the Help System Information:


                  Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

                  Operating System: Windows 7 64-bit

                  Version: 6.1 Service Pack 1

                  System architecture: AMD CPU Family:15, Model:1, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                  Physical processor count: 4

                  Logical processor count: 8

                  Processor speed: 3092 MHz

                  Built-in memory: 10005 MB

                  Free memory: 6805 MB

                  Memory available to Photoshop: 8840 MB

                  Memory used by Photoshop: 71 %

                  Image tile size: 1028K

                  Image cache levels: 8

                  Font Preview: Medium

                  TextComposer: Latin

                  Display: 1

                  Display Bounds: top=0, left=0, bottom=1080, right=1920

                  OpenGL Drawing: Enabled.

                  OpenGL Allow Old GPUs: Not Detected.

                  OpenGL Drawing Mode: Advanced

                  OpenGL Allow Normal Mode: True.

                  OpenGL Allow Advanced Mode: True.








                  gpu[0].Renderer="AMD Radeon HD 7570"


                  gpu[0].Vendor="ATI Technologies Inc."




                  gpu[0].Driver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64. dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dl l"





                  gpu[0].OCLVersion="1.1 AMD-APP (873.1)"




                  gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[214748 3647]




















                  License Type: Subscription

                  Serial number: 91190792079344067458

                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

                  Temporary file path: C:\Users\MarChar\AppData\Local\Temp\

                  Photoshop scratch has async I/O enabled

                  Scratch volume(s):

                    C:\, 1.80T, 1.11T free

                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\



                  Installed components:

                     ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223

                     adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                     AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

                     AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804

                     AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720

                     AdobePIP.dll   Adobe Product Improvement Program  

                     AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911

                     AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911

                     AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911

                     adobe_caps.dll   Adobe CAPS   7,0,0,21  

                     AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223

                     ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

                     aif_core.dll   AIF   5.0   79.534508

                     aif_ocl.dll   AIF   5.0   79.534508

                     aif_ogl.dll   AIF   5.0   79.534508

                     amtlib.dll   AMTLib (64 Bit) BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50)   1.000000

                     ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223

                     AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                     AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                     Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223

                     BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223

                     boost_date_time.dll   DVA Product   7.0.0  

                     boost_signals.dll   DVA Product   7.0.0  

                     boost_system.dll   DVA Product   7.0.0  

                     boost_threads.dll   DVA Product   7.0.0  

                     cg.dll   NVIDIA Cg Runtime   3.0.00007  

                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                     CIT.dll   Adobe CIT

                     CITThreading.dll   Adobe CITThreading

                     CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223

                     dvaaudiodevice.dll   DVA Product   7.0.0  

                     dvacore.dll   DVA Product   7.0.0  

                     dvamarshal.dll   DVA Product   7.0.0  

                     dvamediatypes.dll   DVA Product   7.0.0  

                     dvaplayer.dll   DVA Product   7.0.0  

                     dvatransport.dll   DVA Product   7.0.0  

                     dvaunittesting.dll   DVA Product   7.0.0  

                     dynamiclink.dll   DVA Product   7.0.0  

                     ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835

                     FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511

                     filter_graph.dll   AIF   5.0   79.534508

                     icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                     icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                     imslib.dll   IMSLib DLL  

                     JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139

                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                     libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                     LogSession.dll   LogSession  

                     mediacoreif.dll   DVA Product   7.0.0  

                     MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029

                     msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                     msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                     msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                     msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                     msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                     msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                     msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                     msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                     ONCore8.dll   ONCore  

                     ONCoreFoundation8.dll   ONCoreFoundation7   7, 0, 0, 0  

                     ONDocument8.dll   ONDocument  

                     ONProxySupport8.dll   ONProxySupport  

                     PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390

                     pdfsettings.dll   Adobe PDFSettings   1.04  

                     Photoshop.dll   Adobe Photoshop CC   CC  

                     Plugin.dll   Adobe Photoshop CC   CC  

                     PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)  

                     PSArt.dll   Adobe Photoshop CC   CC  

                     PSViews.dll   Adobe Photoshop CC   CC  

                     SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835

                     ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835

                     svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                     tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                     updaternotifications.dll   Adobe Updater Notifications Library (BuildVersion: 1.0; BuildDate: BUILDDATETIME)

                     WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078





                  Required plug-ins:



                     3D Studio 14.2.1 (14.2.1 x001)

                     Accented Edges 14.2.1

                     Adaptive Wide Angle 14.2.1

                     Angled Strokes 14.2.1

                     Average 14.2.1 (14.2.1 x001)

                     Bas Relief 14.2.1

                     BMP 14.2.1

                     Camera Raw 8.3

                     Camera Raw Filter 8.3

                     Chalk & Charcoal 14.2.1

                     Charcoal 14.2.1

                     Chrome 14.2.1

                     Cineon 14.2.1 (14.2.1 x001)

                     Clouds 14.2.1 (14.2.1 x001)

                     Collada 14.2.1 (14.2.1 x001)

                     Color Halftone 14.2.1

                     Colored Pencil 14.2.1

                     CompuServe GIF 14.2.1

                     Conté Crayon 14.2.1

                     Craquelure 14.2.1

                     Crop and Straighten Photos 14.2.1 (14.2.1 x001)

                     Crop and Straighten Photos Filter 14.2.1

                     Crosshatch 14.2.1

                     Crystallize 14.2.1

                     Cutout 14.2.1

                     Dark Strokes 14.2.1

                     De-Interlace 14.2.1

                     Dicom 14.2.1

                     Difference Clouds 14.2.1 (14.2.1 x001)

                     Diffuse Glow 14.2.1

                     Displace 14.2.1

                     Dry Brush 14.2.1

                     Eazel Acquire 14.2.1 (14.2.1 x001)

                     Embed Watermark 4.0

                     Entropy 14.2.1 (14.2.1 x001)

                     Extrude 14.2.1

                     FastCore Routines 14.2.1 (14.2.1 x001)

                     Fibers 14.2.1

                     Film Grain 14.2.1

                     Filter Gallery 14.2.1

                     Flash 3D 14.2.1 (14.2.1 x001)

                     Fresco 14.2.1

                     Glass 14.2.1

                     Glowing Edges 14.2.1

                     Google Earth 4 14.2.1 (14.2.1 x001)

                     Grain 14.2.1

                     Graphic Pen 14.2.1

                     Halftone Pattern 14.2.1

                     HDRMergeUI 14.2.1

                     IFF Format 14.2.1

                     Ink Outlines 14.2.1

                     JPEG 2000 14.2.1

                     Kurtosis 14.2.1 (14.2.1 x001)

                     Lens Blur 14.2.1

                     Lens Correction 14.2.1

                     Lens Flare 14.2.1

                     Liquify 14.2.1

                     Matlab Operation 14.2.1 (14.2.1 x001)

                     Maximum 14.2.1 (14.2.1 x001)

                     Mean 14.2.1 (14.2.1 x001)

                     Measurement Core 14.2.1 (14.2.1 x001)

                     Median 14.2.1 (14.2.1 x001)

                     Mezzotint 14.2.1

                     Minimum 14.2.1 (14.2.1 x001)

                     MMXCore Routines 14.2.1 (14.2.1 x001)

                     Mosaic Tiles 14.2.1

                     Multiprocessor Support 14.2.1 (14.2.1 x001)

                     Neon Glow 14.2.1

                     Note Paper 14.2.1

                     NTSC Colors 14.2.1 (14.2.1 x001)

                     Ocean Ripple 14.2.1

                     Oil Paint 14.2.1

                     OpenEXR 14.2.1

                     Paint Daubs 14.2.1

                     Palette Knife 14.2.1

                     Patchwork 14.2.1

                     Paths to Illustrator 14.2.1

                     PCX 14.2.1 (14.2.1 x001)

                     Photocopy 14.2.1

                     Photoshop 3D Engine 14.2.1 (14.2.1 x001)

                     Photoshop Touch 14.0

                     Picture Package Filter 14.2.1 (14.2.1 x001)

                     Pinch 14.2.1

                     Pixar 14.2.1 (14.2.1 x001)

                     Plaster 14.2.1

                     Plastic Wrap 14.2.1

                     PNG 14.2.1

                     Pointillize 14.2.1

                     Polar Coordinates 14.2.1

                     Portable Bit Map 14.2.1 (14.2.1 x001)

                     Poster Edges 14.2.1

                     Radial Blur 14.2.1

                     Radiance 14.2.1 (14.2.1 x001)

                     Range 14.2.1 (14.2.1 x001)

                     Read Watermark 4.0

                     Reticulation 14.2.1

                     Ripple 14.2.1

                     Rough Pastels 14.2.1

                     Save for Web 14.2.1

                     ScriptingSupport 14.2.1

                     Shake Reduction 14.2.1

                     Shear 14.2.1

                     Skewness 14.2.1 (14.2.1 x001)

                     Smart Blur 14.2.1

                     Smudge Stick 14.2.1

                     Solarize 14.2.1 (14.2.1 x001)

                     Spatter 14.2.1

                     Spherize 14.2.1

                     Sponge 14.2.1

                     Sprayed Strokes 14.2.1

                     Stained Glass 14.2.1

                     Stamp 14.2.1

                     Standard Deviation 14.2.1 (14.2.1 x001)

                     STL 14.2.1 (14.2.1 x001)

                     Sumi-e 14.2.1

                     Summation 14.2.1 (14.2.1 x001)

                     Targa 14.2.1

                     Texturizer 14.2.1

                     Tiles 14.2.1

                     Torn Edges 14.2.1

                     Twirl 14.2.1

                     Underpainting 14.2.1

                     Vanishing Point 14.2.1

                     Variance 14.2.1 (14.2.1 x001)

                     Variations 14.2.1 (14.2.1 x001)

                     Water Paper 14.2.1

                     Watercolor 14.2.1

                     Wave 14.2.1

                     Wavefront|OBJ 14.2.1 (14.2.1 x001)

                     WIA Support 14.2.1 (14.2.1 x001)

                     Wind 14.2.1

                     Wireless Bitmap 14.2.1 (14.2.1 x001)

                     ZigZag 14.2.1



                  Optional and third party plug-ins:



                     Perfect Batch 8 8.1.0

                     Perfect BW 8 8.1.0

                     Perfect BW 8 Filter 8.1.0

                     Perfect BW 8 Smart Filter 8.1.0

                     Perfect Effects 8 8.1.0

                     Perfect Effects 8 Filter 8.1.0

                     Perfect Effects 8 Smart Filter 8.1.0

                     Perfect Enhance 8 8.1.0

                     Perfect Enhance 8 Filter 8.1.0

                     Perfect Enhance 8 Smart Filter 8.1.0

                     Perfect Mask 8 8.1.0

                     Perfect Mask 8 Filter 8.1.0

                     Perfect Mask 8 Smart Filter 8.1.0

                     Perfect Portrait 8 8.1.0

                     Perfect Portrait 8 Filter 8.1.0

                     Perfect Portrait 8 Smart Filter 8.1.0

                     Perfect Resize 8 8.1.0

                     Perfect Resize 8 Engine Automation 8.1.0

                     Perfect Resize 8 Engine Filter 8.1.0

                     Perfect Resize 8 Filter 8.1.0

                  Plug-ins that failed to load: NONE



                  Flash: NONE

                  Installed TWAIN devices: NONE

                  • 6. Re: Help Photoshop CC keeps Stalling or Working
                    PhotographyByChar Level 1

                    Curt, I don't know if PS can see the 10 gig ram and I am using the 64bit Photoshop CC which is what my system is:

                    Computer System Info.jpg

                    I don't know where the video card information is but it is the original stuff from when I bought the computer new in November 2012.  The specs on the paperwork says that the computer has: Graphics Processor: Radeon HD 7570

                    • 7. Re: Help Photoshop CC keeps Stalling or Working
                      Noel Carboni Level 8

                      Thanks for the additional info.





                      First thing I see is that your ATI display driver is way out of date.   2 years is an eternity in GPU driver development.


                      I suggest that you visit AMD.com and download/install either the released Catalyst 13.12 driver suite, or the new 14.2 beta 1.3 (I am running this one with my Radeon HD 7850).  Both versions work well with Photoshop CC.


                      Photoshop CC relies on an unprecedented number of GPU functions, and the display driver needs to execute them perfectly.



                      • 8. Re: Help Photoshop CC keeps Stalling or Working
                        PhotographyByChar Level 1

                        Sweet! I will check this out this afternoon.  I didn't realize that my screen needed to be updated.  I thought I had everything so that it updated on it's own.  How often do you recomend I check for updates for the screen?

                        • 9. Re: Help Photoshop CC keeps Stalling or Working
                          Noel Carboni Level 8

                          Well, I watch for each new driver release.  But I'm kind of a computer geek.  Honestly, it's the kind of thing that if it's not broken you don't necessarily need to fix it.  The driver writers mostly cater to new video games, though lately they've taken slightly more of an interest in supporting Photoshop than they used to.


                          And to be accurate, it's the display driver, which despite the name has more to do with operating the video card than the monitor.


                          Windows Update sometimes feeds driver releases out to users - and sometimes not.  It's almost always better not to accept those updates but rather to be armed with information about what specific version works well with what (e.g., Catalyst 13.12 is known to work well with Photoshop CC) and go to the web site of the maker of the video card for that specific driver.



                          • 10. Re: Help Photoshop CC keeps Stalling or Working
                            PhotographyByChar Level 1

                            Noel Carboni,


                            I am installing the Catalyst 13.12.


                            I was reading the information on the Beta 14.2 and it states that Windows 7 users need to have Microsoft.NET4 Framework as a prerequisit to use Catalys Control Center.  How or where do I look to see if I have this Microsoft.NET4 Framework?

                            • 11. Re: Help Photoshop CC keeps Stalling or Working
                              Noel Carboni Level 8

                              I'm no longer running Windows 7 myself, but I believe you may be able to see whether the .NET 4 framework is installed by opening your Programs and Features control panel applet, then going through the Windows Features link along the upper-left side.  I think version 3.5 came with Windows 7 by default.


                              In any case, there's nothing terribly wrong with using the released Catalyst 13.12 drivers.  I used them for months.