2 Replies Latest reply on Mar 13, 2014 7:32 PM by garett_beck

    No audio veiwing presenter

    garett_beck Level 1

      My wife is unable to hear any audio when trying to view lectures via adobe presenter. unlike the majority of people with this problem we have windows 8 on an acer laptop not MAC. We have tried all suggestions and cannot seem to get anything to work. audio works fine with all other media. it is getting very frustrating as she needs to view the lectures for her class. the diagnostic test says that everything is fine. is there anything we can do?

        • 1. Re: No audio veiwing presenter
          AJIT_M Adobe Employee

          Hi Garett,

           

          Can you please confirm the Adobe Presenter version and MS Powerpoint version that you are using ?

           

          Does the audio works fine while previewing in Presenter ? Have you checked the result after publishing your project locally on your machine from Presenter ?

           

          Regards,

          Ajit

          • 2. Re: No audio veiwing presenter
            garett_beck Level 1

            Dont know a whole lot about this but we have Adobe flash player 12.0 and the self diagnostic check before going into the lecture says we have the right add ons. i dont know what versions her instructor uses to make them but my wife is the only one in the class who can get no audio. we are not creating any presentations only trying to view them

             

            Thanks

            Garett