I'm student and purchased a year membership for Creative Cloud but when I try to download applications online, I can only get the trial. Under account information, it says that I can only access trials as well even though I've paid for a year membership. I have proof of purchase from my bank that I can provide if necessary.
Welcome to Adobe Forum,
The e-mail provided in the Forum does not reflect any CC purchased by you. If you had purchased from reseller/store, you must have got a redemption code or vin code.
You can follow the steps in http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#ccmembership
In case you still find difficult, do privately message me with the proof of purchase.
I can always follow it up for you.