Welcome to Adobe Forum,
The plan was changed from monthly to yearly in Nov 8, 2013, it is documented in Case Number 211842636.
The next billing date is 08-Nov-2014. I have send you an E-mail, please check.
Please feel free to contact in case of any query.
Thanks for this information but you are not helping and it is a typical answer from a company that provides no service what so ever.
I upgraded my account from a basic account paid monthly to a plus account paid annulally, and you have confirmed this. The annual plus account should enable me to create more the 5 forms, the fact is my account doesn't let me do that. I still have all the features of a basic account but for some months I have been trying to decypher the complex website that you present to find a customer support number I could actually ralate my complaint to. I had to resort to asking a question on this forum.
Please can you contact me ++44 208 926 9044 or at email@example.com and explain:
- why I am not getting the benefits you advertise I should get by upgrading
- what compensation you will offer or contract extension in time, for the last 4 months I have not had what I paid for (I have had to overwrite forms I had previiously created).
- A sensible explanation other than it makes more money for you as to why you do not provide people with a contact centre or the service they might expect from such an organisation as yours
I look forward to receiving your reply very shortly.