3 Replies Latest reply: Mar 3, 2014 7:41 PM by Noel Carboni RSS

    Adobe Photoshop CC Has Stopped Working

    dennis bishop

      This discussion is similar in title to another one except that the other was specific to getting the subject message when trying to save a file.  After trying many things, I discovered something that might be help in discovering the underlying reason.

       

      Increasingly, I've been getting the message when doing a wide variety of things within Photoshop CC.  This morning, it's happened nearly every time I try doing anything.  I'm using Windows 7 64-bit.  My video card is an Nvidia Quadro FX 3800, and I downloaded the latest driver in hopes that would solve the problem, but it didn't (I made sure there weren't any Photoshop CC updates, too.).  I'd managed to plow my way through with many shutdowns and restarts.  Finally, I was trying to add text.  All went okay with that until I tried clicking the check mark to complete the operation.  At that point, I'd get closely spaced red lines over part of the image and the stopped-working message (the same thing that had been happening all morning).  I work on two monitors with the image being on a Wacom Cintiq 21UX.  I'd been using the mouse to choose the check mark.  When I tried using the stylus, instead, it made no difference.  In addition, I uninstalled two trial font management programs, but that didn't help, either.

       

      Part way through all this, Bridge CC stopped displaying the psd image and substituted a file icon.  When I finally switched to Bridge for CS 6, the image was shown instead of the icon.  That was encouraging, but the default had become Photoshop CC, and I continued with the same stopped-working problem when I opened it.  Finally, I opened the file from Windows Explorer using Photoshop CS 6.  This time, I was able to add the text with no problem.  I'd been concerned that there might be a problem with my system, but it appears it's with Photoshop CC.

        • 1. Re: Adobe Photoshop CC Has Stopped Working
          Noel Carboni Community Member

          It might be helpful if you would choose Help - System Info in Photoshop, copy, and paste the info into a post here.

           

          A while back I had a nVidia Quadro card.  I never got past some instability in the display drivers.  I remember thinking that nVidia didn't do even as good a job with their drivers on such a high-end (expen$ive) graphics card as they do with their "gamer" cards..

           

          -Noel

          • 2. Re: Adobe Photoshop CC Has Stopped Working
            dennis bishop Community Member

            Thanks, Noel.  Here's what I get from Help>System Info

             

            Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

            Operating System: Windows 7 64-bit

            Version: 6.1 Service Pack 1

            System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

            Physical processor count: 4

            Logical processor count: 8

            Processor speed: 2666 MHz

            Built-in memory: 8181 MB

            Free memory: 3413 MB

            Memory available to Photoshop: 7167 MB

            Memory used by Photoshop: 60 %

            Image tile size: 0K

            Image cache levels: 0

            Font Preview: Medium

            TextComposer: Latin

            Display: 1

            Display Bounds: top=0, left=0, bottom=1200, right=1600

            Display: 2

            Display Bounds: top=0, left=-1600, bottom=1200, right=0

            OpenGL Drawing: Enabled.

            OpenGL Allow Old GPUs: Not Detected.

            OpenGL Drawing Mode: Advanced

            OpenGL Allow Normal Mode: True.

            OpenGL Allow Advanced Mode: True.

            AIFCoreInitialized=1

            AIFOGLInitialized=1

            OGLContextCreated=1

            NumGPUs=1

            gpu[0].OGLVersion="3.0"

            gpu[0].MemoryMB=1024

            gpu[0].RectTextureSize=8192

            gpu[0].Renderer="Quadro FX 3800/PCIe/SSE2"

            gpu[0].RendererID=1535

            gpu[0].Vendor="NVIDIA Corporation"

            gpu[0].VendorID=4318

            gpu[0].HasNPOTSupport=1

            gpu[0].DriverVersion="9.18.13.3250"

            gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

            gpu[0].DriverDate="20140124000000.000000-000"

            gpu[0].CompileProgramGLSL=1

            gpu[0].TestFrameBuffer=1

            gpu[0].OCLPresent=1

            gpu[0].OCLVersion="1.1"

            gpu[0].CUDASupported=1

            gpu[0].CUDAVersion="6.0.1"

            gpu[0].OCLBandwidth=3.85754e+010

            gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="3.30 NVIDIA via Cg compiler"

            gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

            gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

            gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]

            gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

            gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

            gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

            gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

            gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

            gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]

            gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

            gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

            gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

            gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

            gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

            gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

            gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

            gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

            gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

            gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

            gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

            License Type: Subscription

            Serial number: 96040945917177584070

            Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

            Temporary file path: C:\Users\Dennis\AppData\Local\Temp\

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              Startup, 465.8G, 231.4G free

            Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

             

             

            Installed components:

               ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223

               adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

               AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

               AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804

               AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720

               AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

               AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911

               AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911

               AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911

               adobe_caps.dll   Adobe CAPS   7,0,0,21  

               AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223

               ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

               aif_core.dll   AIF   5.0   79.534508

               aif_ocl.dll   AIF   5.0   79.534508

               aif_ogl.dll   AIF   5.0   79.534508

               amtlib.dll   AMTLib (64 Bit)   7.0.0.249 BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50)   1.000000

               ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223

               AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

               AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

               Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223

               BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223

               boost_date_time.dll   DVA Product   7.0.0  

               boost_signals.dll   DVA Product   7.0.0  

               boost_system.dll   DVA Product   7.0.0  

               boost_threads.dll   DVA Product   7.0.0  

               cg.dll   NVIDIA Cg Runtime   3.0.00007  

               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

               CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

               CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

               CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223

               dvaaudiodevice.dll   DVA Product   7.0.0  

               dvacore.dll   DVA Product   7.0.0  

               dvamarshal.dll   DVA Product   7.0.0  

               dvamediatypes.dll   DVA Product   7.0.0  

               dvaplayer.dll   DVA Product   7.0.0  

               dvatransport.dll   DVA Product   7.0.0  

               dvaunittesting.dll   DVA Product   7.0.0  

               dynamiclink.dll   DVA Product   7.0.0  

               ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835

               FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511

               filter_graph.dll   AIF   5.0   79.534508

               icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               imslib.dll   IMSLib DLL   7.0.0.145  

               JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139

               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

               libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               LogSession.dll   LogSession   2.1.2.1785  

               mediacoreif.dll   DVA Product   7.0.0  

               MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029

               msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               ONCore8.dll   ONCore   7.0.0.0  

               ONCoreFoundation8.dll   ONCoreFoundation7   7, 0, 0, 0  

               ONDocument8.dll   ONDocument   7.0.0.0  

               ONProxySupport8.dll   ONProxySupport   1.0.0.0  

               PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390

               pdfsettings.dll   Adobe PDFSettings   1.04  

               Photoshop.dll   Adobe Photoshop CC   CC  

               Plugin.dll   Adobe Photoshop CC   CC  

               PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.2.0.36  

               PSArt.dll   Adobe Photoshop CC   CC  

               PSViews.dll   Adobe Photoshop CC   CC  

               SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835

               ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835

               svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

               updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

               WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

             

             

             

             

            Required plug-ins:

             

             

               3D Studio 14.2.1 (14.2.1 x001)

               Accented Edges 14.2.1

               Adaptive Wide Angle 14.2.1

               Angled Strokes 14.2.1

               Average 14.2.1 (14.2.1 x001)

               Bas Relief 14.2.1

               BMP 14.2.1

               Chalk & Charcoal 14.2.1

               Charcoal 14.2.1

               Chrome 14.2.1

               Cineon 14.2.1 (14.2.1 x001)

               Clouds 14.2.1 (14.2.1 x001)

               Collada 14.2.1 (14.2.1 x001)

               Color Halftone 14.2.1

               Colored Pencil 14.2.1

               CompuServe GIF 14.2.1

               Conté Crayon 14.2.1

               Craquelure 14.2.1

               Crop and Straighten Photos 14.2.1 (14.2.1 x001)

               Crop and Straighten Photos Filter 14.2.1

               Crosshatch 14.2.1

               Crystallize 14.2.1

               Cutout 14.2.1

               Dark Strokes 14.2.1

               De-Interlace 14.2.1

               Dicom 14.2.1

               Difference Clouds 14.2.1 (14.2.1 x001)

               Diffuse Glow 14.2.1

               Displace 14.2.1

               Dry Brush 14.2.1

               Eazel Acquire 14.2.1 (14.2.1 x001)

               Embed Watermark 4.0

               Entropy 14.2.1 (14.2.1 x001)

               Extrude 14.2.1

               FastCore Routines 14.2.1 (14.2.1 x001)

               Fibers 14.2.1

               Film Grain 14.2.1

               Filter Gallery 14.2.1

               Flash 3D 14.2.1 (14.2.1 x001)

               Fresco 14.2.1

               Glass 14.2.1

               Glowing Edges 14.2.1

               Google Earth 4 14.2.1 (14.2.1 x001)

               Grain 14.2.1

               Graphic Pen 14.2.1

               Halftone Pattern 14.2.1

               HDRMergeUI 14.2.1

               IFF Format 14.2.1

               Ink Outlines 14.2.1

               JPEG 2000 14.2.1

               Kurtosis 14.2.1 (14.2.1 x001)

               Lens Blur 14.2.1

               Lens Correction 14.2.1

               Lens Flare 14.2.1

               Liquify 14.2.1

               Matlab Operation 14.2.1 (14.2.1 x001)

               Maximum 14.2.1 (14.2.1 x001)

               Mean 14.2.1 (14.2.1 x001)

               Measurement Core 14.2.1 (14.2.1 x001)

               Median 14.2.1 (14.2.1 x001)

               Mezzotint 14.2.1

               Minimum 14.2.1 (14.2.1 x001)

               MMXCore Routines 14.2.1 (14.2.1 x001)

               Mosaic Tiles 14.2.1

               Multiprocessor Support 14.2.1 (14.2.1 x001)

               Neon Glow 14.2.1

               Note Paper 14.2.1

               NTSC Colors 14.2.1 (14.2.1 x001)

               Ocean Ripple 14.2.1

               Oil Paint 14.2.1

               OpenEXR 14.2.1

               Paint Daubs 14.2.1

               Palette Knife 14.2.1

               Patchwork 14.2.1

               Paths to Illustrator 14.2.1

               PCX 14.2.1 (14.2.1 x001)

               Photocopy 14.2.1

               Photoshop 3D Engine 14.2.1 (14.2.1 x001)

               Photoshop Touch 14.0

               Picture Package Filter 14.2.1 (14.2.1 x001)

               Pinch 14.2.1

               Pixar 14.2.1 (14.2.1 x001)

               Plaster 14.2.1

               Plastic Wrap 14.2.1

               PNG 14.2.1

               Pointillize 14.2.1

               Polar Coordinates 14.2.1

               Portable Bit Map 14.2.1 (14.2.1 x001)

               Poster Edges 14.2.1

               Radial Blur 14.2.1

               Radiance 14.2.1 (14.2.1 x001)

               Range 14.2.1 (14.2.1 x001)

               Read Watermark 4.0

               Reticulation 14.2.1

               Ripple 14.2.1

               Rough Pastels 14.2.1

               Save for Web 14.2.1

               ScriptingSupport 14.2.1

               Shake Reduction 14.2.1

               Shear 14.2.1

               Skewness 14.2.1 (14.2.1 x001)

               Smart Blur 14.2.1

               Smudge Stick 14.2.1

               Solarize 14.2.1 (14.2.1 x001)

               Spatter 14.2.1

               Spherize 14.2.1

               Sponge 14.2.1

               Sprayed Strokes 14.2.1

               Stained Glass 14.2.1

               Stamp 14.2.1

               Standard Deviation 14.2.1 (14.2.1 x001)

               STL 14.2.1 (14.2.1 x001)

               Sumi-e 14.2.1

               Summation 14.2.1 (14.2.1 x001)

               Targa 14.2.1

               Texturizer 14.2.1

               Tiles 14.2.1

               Torn Edges 14.2.1

               Twirl 14.2.1

               Underpainting 14.2.1

               Vanishing Point 14.2.1

               Variance 14.2.1 (14.2.1 x001)

               Variations 14.2.1 (14.2.1 x001)

               Viveza 2 2.1.11.216

               Water Paper 14.2.1

               Watercolor 14.2.1

               Wave 14.2.1

               Wavefront|OBJ 14.2.1 (14.2.1 x001)

               WIA Support 14.2.1 (14.2.1 x001)

               Wind 14.2.1

               Wireless Bitmap 14.2.1 (14.2.1 x001)

               ZigZag 14.2.1

             

             

            Optional and third party plug-ins:

             

             

               Alien Skin Autolayer 3 3.0.0 20463 2013-05-30 12:54

               Alien Skin Autolayer 4 4.0.0

               Alien Skin Exposure 5 Autolayer 5.0.0

               Alien Skin Eye Candy 7 Autolayer 7.1.0

               Alien Skin Snap Art 4 Autolayer 4.0.0

               Analog Efex Pro 1.0.11.216

               Animal Fur 6.0.0

               BackgroundFilter 2.2.11.216

               BackgroundFilter NO VERSION

               Backlight 6.0.0

               Bevel 6.0.0

               Bokeh 2.0.1

               Brick Wall 6.0.0

               Brushed Metal 6.0.0

               Camera Raw 8.3

               Camera Raw Filter 8.3

               Chrome 6.0.0

               Color Efex Pro 4 4.3.11.216

               Color Pencil 2.1.1

               Comics 2.1.1

               Corona 6.0.0

               Dfine 2 2.2.11.216

               Dfine 2.0 NO VERSION

               Diamond Plate 6.0.0

               Drip 6.0.0

               Exposure 5 5.0.0

               Extrude 6.0.0

               Eye Candy 7 7.1.0

               FineStructuresFilter 2.2.11.216

               FineStructuresFilter NO VERSION

               Fire 6.0.0

               Flood NO VERSION

               Fractalius 1.85

               Fractalius DEMO 1.85

               Glass 6.0.0

               Gradient Glow 6.0.0

               HDR Efex Pro 2 2.2.11.216

               HotPixelsFilter 2.2.11.216

               HotPixelsFilter NO VERSION

               Icicles 6.0.0

               Impasto 2.1.1

               Knoll Light Factory 3.1

               Light v3.5 NO VERSION

               Marble 6.0.0

               Merge to HDR Efex Pro 2 2.2.11.216

               Motion Trail 6.0.0

               Nik Collection Selective Tool 2.1.16.216

               Nik Selective Tool 2.1.4.20903

               Noise Ninja NO VERSION

               Oil Paint 2.1.1

               Pastel 2.1.1

               Pen and Ink 2.1.1

               Pencil Sketch 2.1.1

               Perfect Effects 8 8.1.0

               Perfect Effects 8 Filter 8.1.0

               Perfect Effects 8 Smart Filter 8.1.0

               Perspective Shadow 6.0.0

               Plug-in on new layer 2, 0, 4, 0

               Pointillism 2.1.1

               Reptile Skin 6.0.0

               Ripples 6.0.0

               Rust 6.0.0

               ShadowsFilter 2.2.11.216

               ShadowsFilter NO VERSION

               Sharpener Pro 3.0: (1) RAW Presharpener 3.0.5.9162

               Sharpener Pro 3.0: (2) Output Sharpener 3.0.5.9162

               Sharpener Pro 3: (1) RAW Presharpener 3.1.11.216

               Sharpener Pro 3: (2) Output Sharpener 3.1.11.216

               Silver Efex Pro 2 2.2.11.216

               SkinFilter 2.2.11.216

               SkinFilter NO VERSION

               SkyFilter 2.2.11.216

               SkyFilter NO VERSION

               Smoke 6.0.0

               Snap Art 3 3.0.0

               Snap Art 4 4.0.0

               Snow Drift 6.0.0

               Squint 6.0.0

               Stone Wall 6.0.0

               StrongNoiseFilter 2.2.11.216

               StrongNoiseFilter NO VERSION

               Stylize 2.1.1

               Super Star 6.0.0

               Swirl 6.0.0

               Texture Noise 6.0.0

               ToonIt! 2.6

               Topaz Adjust 5 10.0

               Topaz Detail 3 10.0

               Topaz Lens Effects 10.0

               Topaz ReMask 3 10.0

               Topaz Simplify 4 10.0

               Topaz Star Effects 10.0

               TopazRemaskAutomate NO VERSION

               Water Drops 6.0.0

               Watercolor 2.1.1

               Weave 6.0.0

               Wood 6.0.0

            Plug-ins that failed to load: NONE

            Flash:

               onOne

               Mini Bridge

               Kuler

               Adobe Exchange

            Installed TWAIN devices: NONE

            • 3. Re: Adobe Photoshop CC Has Stopped Working
              Noel Carboni Community Member

              You have a huge list of 3rd party plug-ins (including several versions of some of them).

               

              I'd start by temporarily disabling all of them, seeing if the problem persists, then add them back in one at a time until you find the problem returns.

               

              -Noel