Yes, that's the first thing I did (following some suggestions on this forum to another user with a similar - but not identical - message.) Although I didn't set any preferences as I have never been able to open the program since installing it this morning, there was a preferences file there. I deleted it, but that didn't fix my issue. Thanks.
Wea re not Adobe. We are Premiere Elements users who visit here under our own free will (unscheduled) to help other Premiere Elements users with their Premiere Elements workflows.
Please detail the resources of your Windows XP computer. What edition is it...professional, home premium, or other? You realize come April 2014 Microsoft will discontinue support for Windows XP. Apparently you can continue to use it, but Microsoft points to security risks in that state.
a. how much installed RAM, how much available
b. how much free hard drive space
c. is the video card/graphics card used by the computer up to date according to the web site of the manufacturer of the video card/graphics card.
Did you install the program to the computer default location according to the installation process?
Please review and then we can discuss the details.
Where did you find this Premiere Elements 11 preferences file? And, was what you deleted named Adobe Premiere Elements Prefs file?
Did you find Adobe Premiere Elements Prefs files even though you could not open the program?
Local Disk C
Documents and Settings
and in the 11.0 Folder should be the Adobe Premiere Elements Prefs file that you delete if it is there.